This easy-to-use HP Care Pack solution offers quality return-to-HP service with remote telephone support and offsite repair at an HP-designated repair centre. One low price covers equipment repair or replacement, all parts, labour, and return shipment to you. A choice of service levels gives you flexible shipment options.
Choose Hardware Return Service when you need:
- A cost-saving, reliable support solution for products in non-critical business and home environments
- Over-the-phone problem diagnosis and technical support
- Expert offsite support for HP products
Service highlights include:
- Remote problem diagnosis and support – HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.
- Repair centre services – For issues that cannot be resolved remotely, an HP-authorised representative at an HP-designated repair centre provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials.
- Service-level options – HP offers two alternatives for delivering your failed unit to the HP designated repair centre:
- you deliver or ship the failed equipment yourself
- an HP-authorised courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility; calls must be received before 12.00pm local time for same-day pick-up
- Return shipment – An HP-authorised courier returns the repaired or replaced equipment to your location. Return shipment is by first-class ground transportation and usually takes 3-7 days. You may request accelerated delivery for the actual additional cost of the shipment.
- Standard business hours coverage – Service is available 8.00am – 5.00pm Monday to Friday, excluding holidays.
