Increase equipment availability and productivity with round-the-clock onsite and remote support for your HP hardware, as well as selected multivendor equipment.
This flexible HP Care Pack Service covers desktops, workstations, servers, storage systems, and network equipment.
Choose 4-Hour 24x7 Same Day Hardware Support when you need to:
- Extend your hardware warranty coverage with prompt, any-time service for key systems and devices
- Obtain easy-to-buy, easy-to-use onsite services
- Improve hardware performance and uptime
- Increase the return on your HP and multivendor hardware investments
- Enjoy consistent service coverage across geographically dispersed sites
Service highlights include:
- Remote problem diagnosis and support – HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
- 4-hour onsite response 24x7x365 – For issues that cannot be resolved remotely, an authorised HP Services representative arrives at your site within 4 hours after your call has been logged. Service is available around-the-clock every day, including all holidays. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
- Escalation management – Established escalation procedures enlist specialised expertise from HP and selected third-parties.
- Optional Defective Media Retention Service – A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.
