Replace failed hardware units quickly and conveniently with HP Services' reliable next-day exchange service. This easy-to-use HP Care Pack extended warranty service gives you a cost-efficient alternative to onsite repair for HP products.
A permanent replacement unit is shipped overnight via premium airfreight to your location. Shipping charges – for both the returned and replacement products – are prepaid by HP. Replacement units are new or refurbished to like-new condition.
Next Day Exchange is particularly suitable for products that do not carry critical data, or in instances when your data can readily be restored from back-up devices.
Choose Next Day Exchange Hardware Support when you need to:
- Replace defective hardware the day after it goes down
- Take advantage of convenient door-to-door pick-up and delivery
- Rapidly access over-the-phone problem diagnosis and technical support
- Find a cost-saving alternative to onsite hardware support
Service highlights include:
- Remote problem diagnosis and support - HP Services works with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.
- Next-day exchange - If the problem cannot be resolved remotely, we replace your failed product with a new or equivalent-to-new product free of major cosmetic defects. Next-day delivery is available for calls received before 2.00pm local time. Your permanent replacement unit will be delivered by 10.30am the following business day in most areas within the continental US. Service within 1 to 2 days is available in selected areas of Alaska and Hawaii.
- Standard business hours coverage – Remote telephone support is available 8.00am-5.00pm Monday to Friday, excluding holidays. Extended telephone support may be available for selected products.
Hardware Support
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Education/Installation Services
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