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Meeting today’s heightened expectations means transforming your organisation to become a proactive business services provider. HP ITSM Assessment Services can help you smooth your transition and move more efficiently towards your service management goals.
Addressing everything from business/IT alignment and operational process effectiveness to mission-critical infrastructure management, HP Services professionals work with you to:
- Assess your service management processes vs. industry best practices, and perform a revealing gap analysis
- Establish formal benchmarks for measuring service risk and process maturity
- Identify potential availability and performance shortfalls in your mission-critical infrastructure
- Spotlight top-priority areas for improving service effectiveness, delivering greater business value and cutting costs
- Evaluate your supplier-management practices
- Quick Assessment – Gain a high-level evaluation of your current service management position in relation to ITSM best practices, and begin creating actionable improvement plans.
- Intermediate Assessment – A more in-depth review of core service management processes and specific service-quality risks
- Comprehensive Assessment – Ideal if you are seeking to improve service availability, cost-effectiveness and/or quality, embarking on a formal ITSM plan or preparing for external certification
- Custom Assessment – For organisations looking to implement service-improvement initiatives as part of a corporate ITSM programme, requiring in-depth advice and guidance in specific areas or striving for the highest levels of service quality and availability
- ISO/IEC 20000 Readiness Assessment – Recommended if you are seeking ISO/IEC certification or wish to measure your organisational maturity and capability against this standard
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