HP Next Business Day Hardware Support for Travelers gives mobile computer users a one-stop solution for prompt, reliable remedial services in more than 85 countries around the world.
In addition to basic Next Business Day Hardware Support for Travelers, you can gain extra protection by adding:
- Accidental Damage Protection (ADP); or
- ADP and Defective Media Retention (DMW).
Please see the participating countries PDF below for country coverage details.
This easy-to-use HP Care Pack Service offers local-language remote problem diagnosis and next-business-day onsite response times. Coverage spans HP and Compaq branded mobile hardware products and HP-supplied internal components, plus attached accessories purchased with the main product.
View the list of participating countries (72KB, PDF)
Service highlights include:
- Remote problem diagnosis and support — Local telephone and electronic support using HP remote support tools isolate your problem and help streamline resolution.
- Next business day onsite response — For issues that cannot be resolved remotely, an HP-authorized representative arrives at your site the next business day after your call has been logged and for which you have a contracted service window*. Your covered hardware is returned to operational condition, with components or entire units replaced as necessary. Your coverage includes all required parts and materials.
- Parts and materials — HP provides HP-supported parts and materials needed to maintain your covered hardware in operating condition, including parts and materials for recommended engineering improvements.
- Coverage window — Service is available 8:00 am - 5:00 pm local time Monday through Friday (excluding HP holidays), or during standard business days and hours in the country where service is requested**.
- Additional services coverage options — In addition to basic Next Business Day Hardware Support for Travelers, you can gain extra protection by adding Accidental Damage Protection (ADP), or ADP and Defective Media Retention (DMW). Please see the participating countries PDF above for country coverage details.
*Response times are contingent on distances from HP support offices and subject to local availability.
**Coverage windows are subject to local availability.
