HP Care Pack Services

Committed repair within 24 hours for BladeSystems and ProLiant servers

Minimize system downtime due to hardware failure. This affordable HP Care Pack Service features a commitment to resolve HP BladeSystem and ProLiant hardware problems within 24 hours from the time your service call is received.

When you experience system problems, your call is immediately connected to an HP-certified resolution engineer for troubleshooting. If your problem cannot be resolved remotely, an experienced support professional is dispatched to your site to return your covered systems to operational condition.

Choose 24-Hour Call-to-Repair support when you need:

• Cost-effective, efficient hardware repair within a specified timeframe
• Consistent hardware support levels across your ProLiant server and BladeSystem environment
• Confidence in meeting your service level agreement targets
• Enhanced IT resource availability planning and IT staff efficiency
  

Service highlights

• Remote problem diagnosis and support—through electronic support tools that isolate your problem and facilitate resolution
• Escalation management—through established procedures that enlist specialized expertise from HP and selected third-parties
• Parts availability—inventory of critical replacement parts maintained to support service requests • Onsite hardware support—for critical issues that cannot be resolved remotely; coverage includes all required parts and materials
• 24-hour repair-time commitment—from your initial contact to the HP Global Solution Center; available up to 100 miles (160km) from a designated support hub
• Round-the-clock coverage—service is available 24x7x365
• Upfront server audit—to streamline troubleshooting and repair
• Optional Defective Media Retention Service—to enable you to keep your defective disk without paying for a replacement

Select the right support level for your business needs.

Available as 3-, 4- and 5-year contracts, 24-Hour Call-to-Repair support is designed for ProLiant ML/DL/BL servers running business-critical applications where limited down time can be tolerated.

For system environments where downtime has the potential to disable critical processes, putting your business at risk, HP offers a range of service and support including 6-Hour Call-to-Repair Care Pack Service.