Unplanned downtime can bring business to a screeching halt. You spend time and money on repairs, and the business suffers from delays and lost opportunities.

The best approach to minimizing downtime is to go beyond fixes. HP's services delivery capabilities address the three elements that determine the success or failure of an IT environment: people, processes and technology.

HP Technology Services takes a holistic view of IT. Our IT Service Management (ITSM) model is based on tried-and-true ITIL guidelines and other industry best practices and standards that can:

• Deliver end-to-end IT services, not just technology.
  
• Align your technology with business needs.
  
• Standardize your processes, tools and technology.

Comprehensive and flexible, HP’s technology services let you select how and when you access support. Our tools and programs include factory services, remote and online support, field support and global call centers.

Customize hardware to your exact specifications before it leaves the factory.

Factory Express: Preload, customize, integrate and test software at the factory. Or get help with on-site setup, turn-on, consultation, training and support.

Gain more control over your IT environment and keep it highly available with support resources.

Support portals: Solve technical problems yourself with online tools.

IT Resource Center: Tools, assistance, advice and training for enterprise servers and workstations.

Business Support Center : Tools and guidance for small and midsize businesses.

Assisted support: Get online help to quickly diagnose and resolve more difficult problems.

HP Instant Support Professional Edition: Automatic diagnosis and solutions for routine problems (available in three levels of support).

Support Case Manager (SCM): Support case management for customers with a valid warranty, HP Care Pack Service or contract agreement with HP. Access SCM at our IT Resource Center.

Diagnose Before Dispatch: Remote diagnosis to address problems quickly and fix them correctly the first time. Have a pre-sales support expert contact you for more information.

Remote support: Keep your systems running smoothly with remote support solutions.

HP Insight Remote Support (Insight RS): Uninterrupted remote monitoring and issue resolution 24/7.

Insight RS Standard: Ideal for small and midsize environments.

Insight RS Advanced: Designed for midsize to large environments (integrated with HP Systems Insight Manager).

Access telephone support all around the world.

HP Solution Centers: One call, one solution, wherever and whenever you need it.

HP Mission Critical Solution Center: Comprehensive, fast, on-call support for critical problems.

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