The following listings include HP-recommended software technical support services for open source middleware and database applications: JEMS, Symas CDS OpenLDAP and MySQL Enterprise.
Additional products and coverage options are available for contractual support. Subscriptions and HP support are purchased together, with 1-year entitlement. Contact your HP sales representative for more information.
Refer to the appropriate table below for the part number of a recommended open source middleware service.
| Service | Service Description | Subscription & Service Part Numbers |
|---|---|---|
| Symas CDS OpenLDAP |
||
| Symas CDS OpenLDAP for Linux/Windows Support Plus |
24x7 HW & SW plus Updates - unlimited |
T2033AS or T2033ASE HA110A1-75L |
| MySQL Pro Certified Server |
||
| MySQL Enterprise for Linux/MS |
24x7 HW & SW plus Updates - unlimited |
T2042AS or T2042ASE HA110A1-76P |
| MySQL Enterprise for HP-UX |
24x7 HW & SW plus Updates - unlimited |
T2044AS or T2044ASE HA110A1-63A |
Note 1: Further options available for unlimited calls and for contractual 32-CPU, 64-CPU and 128-CPU support coverage. Contact your HP sales representative or HP partner for more information.
Note 2: Both a goods part number and a service part number need to be ordered.
Note 3: Goods part numbers ending in AS: Subscription documentation is delivered via postal mail and may take two to three weeks to be delivered. For goods part numbers ending in ASE: Subscription information is emailed. In all cased include a valid customer email address as part of the order.
| Service | Service Description | Subscription & Service Part Numbers |
|---|---|---|
| Symas CDS OpenLDAP |
||
| Symas CDS OpenLDAP for Linux/Windows |
24x7 Software Technical Support plus Updates - unlimited |
T2033AS or T2033ASE HA107A1-75L |
| MySQL Pro Certified Server |
||
| MySQL Enterprise for Linux/MS |
24x7 Software Technical Support plus Updates - unlimited |
T2042AS or T2042ASE HA107A1-76P |
| MySQL Enterprise for HP-UX |
24x7 Software Technical Support plus Updates - unlimited |
T2044AS or T2044ASE HA107A1-63A |
Note 1: Further options available for unlimited calls and for contractual 32-CPU, 64-CPU and 128-CPU support coverage. Contact your HP sales representative or HP partner for more information.
Note 2: Both a goods part number and a service part number need to be ordered.
Note 3: Goods part numbers ending in AS: Subscription documentation is delivered via postal mail and may take two to three weeks to be delivered. For goods part numbers ending in ASE: Subscription information is emailed. In all cased include a valid customer email address as part of the order.
| Service | Service Description | Subscription & Service Part Numbers |
|---|---|---|
| HP ProLiant IA-32 servers Linux—Red Hat or SUSE (Apache is a separate service) |
Installation and startup |
U8141E |
| Symas CDS OpenLDAP |
Installation and startup |
Statement of work |
| Apache Tomcat |
Installation and startup |
Statement of work |
| MySQL Pro Certified Server |
Installation and startup |
Statement of work |
Further options available for unlimited calls and contract support coverage. Contact your HP sales representative or HP partner for more information.
