HP Software Support gives your team direct access to experienced HP Services professionals for trustworthy advice on issues such as software features and use, problem diagnosis and resolution and software defect identification. This includes access to the award-winning HP IT Resource Center. Service features include:

• Installation advisory support — help with installation and updating of standalone applications or products in a network environment
• Corrective support — to resolve identifiable and reproducible software product problems and to help you identify problems that are difficult to reproduce; includes assistance with trouble-shooting and with setting configuration parameters
• Escalation management — established escalation procedures enlist specialized expertise from HP and selected third-parties
• Electronic software information — access software patches, a symptom-solution database, product descriptions, specifications, technical literature, and more
• Choice of coverage windows — 8.00 a m -5.00 p m Monday-Friday, excluding holidays; or 24x7x365

Complete HP and selected third-party software product and documentation updates are made available to your system manager. This includes new versions and licensing for HP and selected third-party software products, patches and documentation.

Choose HP Software Support to:

• Improve the productivity of system managers and operators
• Enhance system performance and reduce downtime due to software issues
• Expedite problem resolution with help from expert-level technical resources
• Provide for consistent service coverage across geographically dispersed sites
• Update HP and selected third-party software at a predictable cost • Keep your license compliance up-to-date