Blueprint for Service Manager – Service Manager

»Business & IT Services

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Transforming IT into a more business-driven organization

HP Blueprint for Service Manager includes six pre-defined HP service management process guides for the Service Management Reference Model that are pre-configured for Service Manager:

Incident and service request management
Problem management
Service level management
Change management
Configuration management
Release management

Is your IT organization ready to become a strategic partner to the business?

The realization that IT must undergo this important transformation while continuing to provide acceptable, predictable service levels can be daunting.

At the same time, your IT operations may be managing multiple, disconnected processes with lengthy process design timelines—resulting in longer timelines and higher costs for process definition, production and implementation. Add to this the fact that your transformation typically includes the introduction of new technologies amid company pressure to see results at a faster pace.

HP Blueprint for Service Manager can help you tackle these challenges that much faster.

What best practices mean for your Service Manager implementation

Supporting the HP Consolidated Service Desk Solution, HP Blueprint for Service Manager is an advanced best practices solution designed to:

Speed up IT process design using a proven set of best practices, reducing time, effort and cost
Increase the rate of adoption of service management processes by providing the entire IT organization with easy access to best practices
Implement well-defined, standardized processes, enabling your IT organization with a solid foundation to adopt high value-added services more quickly
Mitigate risks associated with regulatory and ISO 20000/9001 compliance, poor solution design and software implementation errors