RRefer to the appropriate table below for the part number of a recommended ProLiant service.
| Part numbers for recommended ProLiant 100 and 310/320 Series Servers | |||||
|---|---|---|---|---|---|
| Product |
Recommended Services & Part Numbers |
Enhanced Services and Part Numbers |
|||
| Product Attributes |
Recommended Deployment Service - HW Installation Support Only |
Recommended Service - 3-Year Next Business Day Onsite, 5-Day x 9-Hour Coverage |
Enhanced Deployment Service - HW & SW Installation and Start up Support |
Enhanced Service - 3-Year Same Business Day Onsite, 5-Day x 13-Hour Coverage |
|
ML110 G5 |
U4444E |
U4433E |
- |
U4434E |
|
ML115 G5 |
U4444E |
U4433E |
- |
U4434E |
|
DL120 G5 |
UJ261E |
UJ251E |
- |
UJ252E |
|
ML150 G6 |
U8195E |
U8184E |
- |
U8192E |
|
DL160 G6 |
U9520E |
U9508E |
- |
U9509E |
|
DL165 G5 |
U9520E |
U9508E |
- |
U9509E |
|
DL180 G6 |
UH301E |
UH270E |
- |
UH271E |
|
DL185 G5 |
UH301E |
UH270E |
- |
UH271E |
|
ML310 G5 |
U4456E |
U4445E |
U4457E |
U4447E |
|
DL320 G5p |
U4490E |
U4479E |
U4491E |
U4480E |
|
| Part numbers for recommended ProLiant 300 and 500 Series Servers | |||||
|---|---|---|---|---|---|
| Productt |
Recommended Service |
Enhanced Service |
|||
| Service Attributes |
Deployment Service - Installation and Start up HW and SW Support |
Recommended Service - 3-Year 4-Hour Same Business Day 7-Day x 24-Hour Coverage |
Support Plus 24 - Same Business Day Onsite, 7-Day x 24-Hour Response HW Support & O/S (MS or Linux-Red Hat or SuSe) SW Technical Support Offsite 2-Hour Response |
||
Microsoft |
Linux Red Hat |
Linux SUSE |
|||
| ML350 G5 | U4523E | U4513E | U4525E | U8330E | U6308E |
| DL360 G6 | U4507E | U4497E | U4509E | U8332E | U6310E |
| DL365 G5 | U4507E | U4497E | U4509E | U8332E | U6310E |
| ML370 G6 | U4539E | U4529E | U4541E | U8333E | U6311E |
| DL380 G6 | U4555E | U4545E | U4557E | U8334E | U6312E |
| DL385 G5 | U4555E | U4545E | U4557E | U8334E | U6312E |
| DL580 G5 | U4618E | U4608E | U4620E | U9239E | U6316E |
| DL585 G5 | U4618E | U4608E | U4620E | U9239E | U6316E |
| DL785 G5 | UJ799E | UJ784E | UJ787E | UJ788E | UJ789E |
| Part numbers for Insight Control Care Packs | |||||
|---|---|---|---|---|---|
| HP 3y 24x7 Insight Pwr Mgr SW Support | UF517E | ||||
| HP 3y 24x7 RDP SW Support | UF518E | ||||
| HP 3y 24x7 IC Linux Ed SW Support | UF520E | ||||
| HP 3y 24x7 HP iLO Pwr BL SW Support | UF521E | ||||
| HP 3y 24x7 HP IC Env BL SW Support | UF522E | ||||
| HP 3y 24x7 iLO Pwr Non Blade SW Support | UF524E | ||||
| HP 3y 24x7 VMM SW Support | UF525E | ||||
| HP 3y 24x7 HP IC Env Non Blade SW Sup | UF526E | ||||
| HP 3y 24x7 ICDCE 8-Svr SW Support | UF527E | ||||
| HP 3y 24x7 IC Linux Ed 8-Svr SW Support | UF529E | ||||
| HP 3y 24x7 iLO Pwr BL 8-Svr SW Support | UF530E | ||||
| HP 3y 24x7 RDP Upgrade BL 8-Svr SW Supp | UF531E | ||||
| HP 3y 24x7 IC Env-BL 8-Svr SW Support | UF532E | ||||
| HP 3y 24x7 IC Linux BL 16-Svr SW Support | UF533E | ||||
| HP 3y 24x7 ICDCE BL 16-Svr SW Support | UF534E | ||||
| HP 3y 24x7 ICE-BL 16-Svr SW Support | UF536E | ||||
| HP 3y 24x7 IC Env NM 10-Svr SW Support | UF537E | ||||
| HP 3y 24x7 RDMA NM 1-Svr Lic SWTech Supp | UF553E | ||||
| HP 3y 24x7 ICE-LX SW Support | UK128E | ||||
| HP 3y 24x7 ICE-LX 8 Sv SW Support | UK131E | ||||
| HP 3y 24x7 ICE-LX 16 Sv SW Support | UK134E | ||||
| HP 3y 24x7 VCEM BL-c3000 SW Support | UH746E | ||||
| HP 3y 24x7 VCEM BL-c7000 SW Support | UH747E | ||||
| HP 3y 24x7 ID-VSE w/ICE SW Support |
UK600E | ||||
| HP 3y 24x7 ID-VSE w/ICE 16 Svr SW Supp | UK603E | ||||
| HP 3y 24x7 ID-VSE w/ICE 8 Svr SW Support | UK606E | ||||
| HP 3y 24x7 ID-VSE w/oIC SW Support | UK609E | ||||
| HP 3y 24x7 ID-VSE w/oIC 16 Svr SW Supp | UK615E | ||||
| HP 3y 24x7 ID-VSE w/oIC 8 Svr SW Supp | UK618E | ||||
| HP 3y 24x7 Insight Orchestration SW Supp | UM675E | ||||
| HP 3y 24x7 Insight Orchestratn 8Svr SWSup | UM678E | ||||
| HP 3y 24x7 Insight Orchestratn16Svr SWSup | UM681E | ||||
| HP 3y 24x7 Insight Recovery SW Supp | UM666E | ||||
| HP 3y 24x7 Insight Recovery 8 Svr SW Sup | UM669E | ||||
| HP 3y 24x7 Insight Recovery 16Svr SW Sup | UM672E | ||||
| Part numbers for recommended Insight Software services | |||||
|---|---|---|---|---|---|
HP Systems Insight Manager Installation & Startup |
UA041E | ||||
HP Systems Insight Manager Implementation/Upgrade |
Use the part number for HP Custom Deployment Services: HA329A1/AE |
||||
| HP Insight Control suite Installation & Startup | UF369E | ||||
| HP Insight Control suite for Linux Installation & Startup | UF372E | ||||
| HP Insight Server Migration for ProLiant | UF815E | ||||
| HP Insight Rapid Deployment software Basic implementation | UA042E | ||||
| HP Insight Rapid Deployment software Custom implementation | Use the part number for HP Custom Deployment Services: HA329A1/AE |
||||
| HP Virtual Connect Enterprise Manager Installation & Startup | UF816E | ||||
| HP Insight Dynamics – VSE suite Installation & Startup | UF819E | ||||
| HP Implementation Server Boot from SAN | UF820E | ||||
| HP Insight Orchestration Installation & Startup | UK830E | ||||
| Note: Other Software Technical Support Care Pack and installation options are available. Please contact your local HP representative or authorized HP partner for further information. | Note: Other Software Technical Support Care Pack and installation options are available. Please contact your local HP representative or authorized HP partner for further information.|||||
| Part numbers recommended for ProLiant Software Support Services on Red Hat | |||||
|---|---|---|---|---|---|
| ProLiant DL & ML | Subscription Part # (bundled STS) | Recommended Support | Support Part # | ||
| RHEL 1-2 Socket 1 Yr 9x5 Subscription and Support | 445209-B21 | Support Plus | HA109A1-78A | ||
| RHEL 1-2 Socket 3 Yr 9x5 Subscription and Support | 445210-B21 | Support Plus | HA109A3-78B | ||
| RHEL 1-2 Socket 1 Yr 24x7 Subscription and Support | 445211-B21 | Support Plus 24 | HA110A1-78C | ||
| RHEL 1-2 Socket 3 Yr 24x7 Subscription and SW Support | 445212-B21 | Support Plus 24 | HA110A3-78D | ||
| RHEL Advanced Platform 1 Yr 9x5 Subscription and SW Support | 445215-B21 | Support Plus | HA109A1-78E | ||
| RHEL Advanced Platform 3 Yr 9x5 Subscription and Support | 445216-B21 | Support Plus | HA109A3-78F | ||
| RHEL Advanced Platform 1 Yr 24x7 Subscription and Support | 445213-B21 | Support Plus 24 | HA110A1-78G | ||
| RHEL Advanced Platform 3 Yr 24x7 Subscription and Support | 445214-B21 | Support Plus 24 | HA110A3-78H | ||
| ProLiant DL & ML | Subscription Part # | Recommended Support | Support Part # | ||
| RHEL 1-2 Socket 1 Yr Std Subscription Only | 393332-B21 | 9x5 STS - unlimited | UA272E | ||
| RHEL 1-2 Socket 3 Yr Std Subscription Only | 393333-B21 | 9x5 STS - unlimited | UA273E | ||
| RHEL 1-2 Socket 1 Yr Premium Subscription Only | 445932-B21 | 7x24 STS - unlimited | UA274E | ||
| RHEL 1-2 Socket 3 Yr Premium Subscription Only | 445933-B21 | 7x24 STS - unlimited | UA276E | ||
| RHEL Advanced Platform 1 Yr Std Subscription Only | 393328-B21 | 9x5 STS - unlimited | UA277E | ||
| RHEL Advanced Platform 3 Yr Std Subscription Only | 393329-B21 | 9x5 STS - unlimited | UA278E | ||
| RHEL Advanced Platform 1 Yr Premium Subscription Only | 393330-B21 | 7x24 STS - unlimited | UA279E | ||
| RHEL Advanced Platform 3 Yr Premium Subscription Only | 393331-B21 | 7x24 STS - unlimited | UA286E | ||
| Part numbers for recommended ProLiant Linux Installation and Startup | |||||
|---|---|---|---|---|---|
| ProLiant DL & ML | Part # | ||||
| Package 1 for HP ProLiant IA-32 Installation and Startup | U8141E | ||||
| Package 2 for HP ProLiant IA-32 HP Custom Deployment Service | HA329E | ||||
| Part numbers recommended for ProLiant Software Support Services on Microsoft | |||||
|---|---|---|---|---|---|
| ProLiant DL & ML | Part # | Recommended Support | Recommended Support | ||
| Microsoft OS-only Support 1 Year | U2430A | SW Phone | HA106A1-6GN | ||
| Microsoft OS-only Support 1 Year | U2430A | SW 24x7 | HA107A1-6GN | ||
| Microsoft OS-only Support 1 Year | U2430A | Support Plus | HA109A1-6GN | ||
| Microsoft OS-only Support 1 Year | U2430A | Support Plus 24 | HA110A1-6GN | ||
| Microsoft OS-only Support 1 Year | U2430A | Proactive 24 | HA111A1-6GN | ||
| Microsoft OS-only Support 1 Year | U2430A | Critical Service | HA112A1-6GN | ||
| Microsoft OS-only Support 3 Year | U2430A | SW Phone | HA106A3-6GN | ||
| Microsoft OS-only Support 3 Year | U2430A | SW 24x7 | HA107A3-6GN | ||
| Microsoft OS-only Support 3 Year | U2430A | Support Plus | HA109A3-6GN | ||
| Microsoft OS-only Support 3 Year | U2430A | Support Plus 24 | HA110A3-6GN | ||
| Microsoft OS-only Support 3 Year | U2430A | Proactive 24 | HA111A3-6GN | ||
| Microsoft OS-only Support 3 Year | U2430A | Critical Service | HA112A3-6GN | ||
| Microsoft OS & Applications Support 1 Year | U2430A | SW Phone | HA106A1-6GB | ||
| Microsoft OS & Applications Support 1 Year | U2430A | SW 24x7 | HA107A1-6GB | ||
| Microsoft OS & Applications Support 1 Year | U2430A | Support Plus | HA109A1-6GB | ||
| Microsoft OS & Applications Support 1 Year | U2430A | Support Plus 24 | HA110A1-6GB | ||
| Microsoft OS & Applications Support 1 Year | U2430A | Proactive 24 | HA111A1-6GB | ||
| Microsoft OS & Applications Support 1 Year | U2430A | Critical Service | HA112A1-6GB | ||
| Microsoft OS & Applications Support 3 Year | U2426A | SW Phone | HA106A3-6GB | ||
| Microsoft OS & Applications Support 3 Year | U2426A | SW 24x7 | HA107A3-6GB | ||
| Microsoft OS & Applications Support 3 Year | U2426A | Support Plus | HA109A3-6GB | ||
| Microsoft OS & Applications Support 3 Year | U2426A | Support Plus 24 | HA110A3-6GB | ||
| Microsoft OS & Applications Support 3 Year | U2426A | Proactive 24 | HA111A3-6GB | ||
| Microsoft OS & Applications Support 3 Year | U2426A | Critical Service | HA112A3-6GB | ||
| Part numbers for recommended ProLiant Microsoft Installation and Startup | |||||
|---|---|---|---|---|---|
| ProLiant DL & ML | Part # | ||||
| Windows Server 2003 Web, Standard, Enterprise Edition Installation and Startup Windows Server 2008 Web Standard, Enterprise, Datacenter on ProLiant Installation & Startup | U5717E | ||||
| Windows SQL Server Installation and Startup | U5712E | ||||
| Windows SQL Server Cluster Installation and Startup | U5711E | ||||
| Microsoft Operations Custom Per Event Service (Upfront) | HA537A1 | ||||
| Microsoft Operations Custom Per Event Service (Per Event) | HA537AE | ||||
| Microsoft Custom Deployment on Industry Standard Servers Per Event (Upfront) | HA545A1 | ||||
| Microsoft Custom Deployment on Industry Standard Servers Per Event (Per Event) |
HA545AE | ||||
| Part numbers recommended for ProLiant Software Support Services on Novell | |||||
|---|---|---|---|---|---|
| ProLiant DL & ML | Subscription Part # (bundled STS) | Recommended Support | Support Part # | ||
| SLES 2+ Processor 1 Yr 9x5 Subscription and Support | 452562-B21 | Support Plus | HA109A1-78U | ||
| SLES 2+ Processor 3 Yr 9x5 Subscription and Support | 452563-B21 | Support Plus | HA109A3-78V | ||
| ProLiant DL & ML | Subscription Part # | Recommended Support | Support Part # | ||
| SLSE 1 CPU 1 Yr Subscription Only | 416058-B21 | 24x7 STS - unlimited | UE860E | ||
| SLSE 1 CPU 3 Yr Subscription Only | 416059-B21 | 24x7 STS - unlimited | UE862E | ||
| SLSE 2-32 CPU 1 Yr Subscription Only | 416060-B21 | 9x5 STS - unlimited | UE864E | ||
| SLSE 2-32 CPU 3 Yr Subscription Only | 416061-B21 | 7x24 STS - unlimited | UE866E | ||
| Part numbers for recommended rack and rack option Installation & Startup Services | |||||
|---|---|---|---|---|---|
| Rack & Rack Options Installation for HP ProLiant Servers HP 10000 Series Racks UPS |
|||||
| UPS = or <3KVA | U4690E | ||||
| UPS <6KVA | U4693E | ||||
| UPS = or >6KVA | U4696E | ||||
| Installation Rack and Rack Options | U2871E | ||||
| On- Site Hardware Support 3PhaseParallel UPS | |||||
| 24x7 4-Hour Response, 3 years | UH805E | ||||
| Part numbers for recommended HP Modular Cooling System services for G1/G2 | |||||
|---|---|---|---|---|---|
| Installation Service | |||||
| Hardware Installation | UE005E | ||||
| On-Site Hardware Support Services | |||||
| 9x5 Next Business Day, 3 years | UE001E | ||||
| 13x5 4-Hour Response, 3 years | UE002E | ||||
| 24x7 4-Hour Response, 3 years | UE003E | ||||
| 24x7 6-Hour Call-to-Repair, 3 years | UE004E | ||||
