Mission Critical & Proactive Services - HP Critical Watch Remote Monitoring

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Technology Services

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Run your IT operations more efficiently.

HP Critical Watch Remote Monitoring can help you:

Allocate more of your IT budget/resources to business innovation — and less to day-to-day operations
Obtain an integrated view of technology performance and availability through a single interface for your help desk, system, network, and applications support personnel
Implement a powerful monitoring solution with little financial risk and no upfront costs
Rely on experienced HP professionals to evaluate, implement, manage and support your monitoring environment

Get the right information…to the right people…at the right time…in the right format.

Critical Watch delivers an innovative approach to remote technology monitoring. It is not a set of tools that you need to manage. Instead, it is a service that offers a holistic solution for monitoring your environment on your behalf. For a fixed monthly service fee, Critical Watch provides:

24x7 remote monitoring via secure VPN — for servers, operating systems, networks, databases, applications, IP telephony, Web servers, Web pages and Web transactions
Fault isolation — timely identification of failing hardware/ software
Event and vendor notification — delivered to you or, with your permission, the relevant service provider
Availability and performance reports — accessible 24x7 from a secure Web portal
- Reactive data for repairs
- Proactive data for prevention
- 15 months of historical data for trending, capacity and consolidation analysis
Service reviews — including service events, call history and performance/availability improvement recommendations