Realize better business returns on your imaging and printing investments with expert software support from HP and our authorized service partners.
Software Technical Support
- Software Telephone Support — Enhance printing and imaging software performance and usability through direct access to highly trained HP technical specialists. Service features include:
- Problem diagnosis, isolation, analysis and resolution
- Installation advisory support
- Software operational support
- Advice on software features and use
- Escalation management
- Flexible coverage windows and response times
- Software Update Service — Complete HP software product and documentation updates are made available to your system manager — including new versions and licensing for selected products, patches and documentation.
Receive expert installation of networking and software products, customized to your environment.
- HP Web Jetadmin Consulting Service — Depending on your specific needs, HP can educate your administrator in basic or advanced operation of this powerful print management tool, share best practices, provide an environment-specific deployment strategy, perform an inside-the-firewall device security assessment and deliver customized team knowledge transfer.
HP Web Jetadmin Consulting Service helps you:
- Tighten control of your print environment
- Improve your ability to meet SLAs
- Integrate WJA with your existing infrastructure and system management and help desk tools
- Cut costs via improved consumables management and faster problem resolution
- HP Universal Print Driver Consulting Service — This service provides in-depth training on the use of all Universal Print Driver functionality — including important functions for managing and administering printer groups. Onsite consulting includes:
- One-on-one advanced administrator education on the UPD and associated tools
- Strategic and administrative guidance on UPD use model options
- Print administration policy strategy recommendations
Optional 9x5 remote telephone support is also available.
Rely on this service to:
- Reduce time spent certifying, deploying and managing drivers
- Reduce driver-related help desk calls
- Improve end-user print experiences
- Take full advantage of advanced UPD functionality
