The Service and Support Professionals Association (SSPA) recently named HP as the recipient of two STAR Awards: WebSTAR AwardThe SSPA recognized HP for its commitments to delivering outstanding technical support and service through HP Total Care. This comprehensive portfolio of consumer service and support goes beyond basic service plans and warranties, encompassing how HP:
- Talks to customers
- Handles support calls
- Fixes products
- Delivers Web-based support
- Identifies new technology innovations
High Call Volume Award
The SSPA recognized HP for the quality of customer support delivered through its call centers. This award is given to companies that handle more than 10,000 requests per month for a wide array of products, while maintaining a high level of customer satisfaction.
The STAR Awards are the only service and support industry award from a professional association dedicated to serving industry professionals. This is the first time one company has received two STAR Awards in a single year in the ten-year history of the awards.
Read more in the SSPA Star Awards press release.
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