Business Process Outsourcing

HP Services portfolio

Services information

Optimizing cost savings and working capital with an integrated revenue process

Is your company looking to improve revenue cycle performance? 

If so, effectively managing and delivering critical customer support functions that impact profits, working capital and customer satisfaction is vital to achieving your goals. Many successful companies have found that an effective means of managing their order-to-cash functions is to outsource to HP.

Our order-to-cash revenue cycle services can help you to reduce your transaction processing costs—while providing innovative solutions that improve your working capital and profitability.

HP BPO portfolio: Order-to-Cash Revenue Cycle Services

Proven experience, more benefits

When you choose to outsource your order-to-cash revenue cycle activities to HP, you can leverage our extensive global presence and one of the largest business-to-business order-to-cash operations in the world. Our experienced teams use proven processes and world-class tools and technology to help you create and design a revenue cycle process solution tailored to your specific needs—with benefits that include:

Strategic locations

• Well-trained, highly qualified subject-matter experts in low-cost locations 
• Dual location strategy designed to balance labor savings with the ability to communicate effectively with your customers
• Trade collections staff located across seven global centers covering more than 30 languages

Processes and best practices

• Holistic end-to-end process approach
• Single point of contact approach to optimize customer satisfaction
• Proactive, high-quality customer communications in native languages
• Optimized electronic workflows and processing

Tools and technology

• Seamlessly integrated Workflow for collections and cash application
• Fully automated, real-time credit decisions
• Self-service portal
• Real-time reporting and data analytics

Measurable business outcomes