Putting the power of global delivery to work for you
Globalization. Consolidation. Competitive pressures. Increasingly complex regulatory requirements. These are among the toughest challenges today’s global organizations face. To succeed in this demanding business environment, many companies are turning to global outsourcing providers.
Partnering with the right outsourcing provider can help you:
- Drive better business outcomes and strengthen your competitive advantage in today’s global marketplace
- Leverage high-quality services while managing risks and improving compliance—all while driving down costs
- Benefit from globally standardized processes—when you need them, where you need them
- Leverage a global delivery infrastructure with access to low cost resources and follow-the-sun service capabilities
Taking the right approach to global delivery
At HP, we have developed a global delivery model that systematically enhances business agility and operational effectiveness. Our worldwide footprint—with eleven global business centers and 56 regional/local centers—enables us to deliver BPO expertise to companies around the world. Our high-quality, cost-competitive services can help you achieve business agility in the global marketplace and also make you more responsive to local business requirements and regulations.
Benefits without borders
When you outsource to HP, you get access to the full power and scale of one of the world’s largest finance and administration operations—and you benefit from our ongoing commitment to leading-edge technology and innovation. We have an extensive network of qualified professionals at work around the world to support your operations and to help you achieve your business goals.
Highly scalable, cost-competitive business model
If you are looking to increase your competitive advantage and reduce your costs, HP BPO can help. By effectively leveraging our offshore, nearshore and onshore delivery centers, we are able to pass along substantial cost savings to you. Our robust business model is also designed for rapid scalability. For example, today, we have the ability to add several hundred new employees to our operations each week—whenever your operations require added support. For businesses with cyclical or variable demand, this can result in substantial savings. We also equip our teams with the right tools, skills and knowledge to meet your needs at world-class levels of quality, accuracy and expediency.
Strong language capabilities
Given our global presence in the Americas, Europe and Asia, our expert staff support business operations in more than 30 major languages, which enables us to provide you with services across all major countries.
Focus on operational excellence
Our global delivery centers are driven by a deep commitment to operational excellence. The key enablers for this philosophy are:
Quality
- Nearly 4,000 employees trained on quality with a Green belt or higher rating
- More than 80 percent of people managers and 40 percent of BPO staff quality trained
- Successful execution of more than 500 quality projects, resulting in tens of millions of dollars in preventive cost savings
Industrial engineering
- Optimal resource utilization and process standardization
- Specialized tools and methodologies
Business controls and risk management
- Strong emphasis on information security, data privacy and compliance with regulations including Sarbanes-Oxley and SAS 70
- All our delivery centers ISO 9001:2000 certified
- India delivery centers also ISO 27001 and SAS 70 (Tier II) certified
- Wroclaw center ISO 27001:2005 certified
Business continuity
- Experienced team providing business continuity planning and testing
- Leveraging of global delivery infrastructure reducing the risk of downtime
The right solution for your business
Every business has unique requirements and goals. HP BPO has an experienced team of experts who will understand your specific business issues and work with you to develop a BPO solution to meet your business objectives.
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