| Gartner best practice |
What it involves |
HP lifecycle stage |
Automated asset management
|
Processes include electronic procurement, automated inventory, and centralized data repository for planners, system administrators, and service personnel.
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Automated software distribution
|
The ability to Install software on client devices without having to physically visit each device.
|
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Systems management
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Automated event management to proactively and reactively notify system operators of failures, capacity issues, traffic issues, virus attacks, and other events.
|
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User state management and restore
|
The ability of client systems to be mirrored on the server and restored automatically to the last saved state after system crash.
|
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Server-based client image control
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The ability of an administrator to create a client-specific configuration of applications, settings, and privileges on a server.
|
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Managed PC
|
A PC with networked components that identify and communicate hardware-based abnormal operating and performance conditions to personnel who can respond.
|
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Scalability
|
The ability of a technology infrastructure to logically and physically increase in performance and capacity over time.
|
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Business protection
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Understanding the mission-critical nature of users and applications and being proactive in proper planning.
|
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Service desk
|
Providing systems that increase the productivity of the service desk, including call and problem management and resolution supported by a knowledge database.
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User management
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Rules-based logic that allows network or systems administrators to control user access to applications, settings, network resources, databases, and other IT assets.
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Standardization
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Standardizing on a few key vendors and hardware and software platforms.
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End-user and IS training
|
Systems and applications training that matches end-user job requirements; professional training that helps IS staff deliver service and support.
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