HP Care Pack Services

HP Services portfolio

Services information

Go beyond mitigating risk to get more from your investments.

Trust HP Care Pack Services for the best assessments of your initial solutions, faster implementations, flexible support response times and ongoing proactive management. It’s the complete lifecycle care that makes the difference to your business outcomes, and lowers the total cost of IT ownership.

Choose from a wide portfolio spanning the IT lifecycle:

• Standard Support: Hardware
  HP Care Pack Services provide onsite and offsite support for all your HP hardware products – from desktop to data centre. Select from a wide range of services levels, hours of cover and response times which match with your needs – anything from standard to premium.

• Standard Support: Software
  Select cover for HP and selected Third-Party software to get the assurance and help from Certified Professionals to diagnose and resolve your software issues when you need it most. You can also obtain your software updates.

• Mission Critical Support
  When standard is not enough, consider the options to enhance your infrastructure stability, availability, and adaptability. You'll receive expert proactive protection to help you defuse downtime risks, plus time-to-resolution commitments to help you recover rapidly when unforeseen problems occur. We offer this through our experienced and Certified Professionals leveraging from industry acknowledged Best Practices.

• Education Services
  Ensure that your IT staff has the appropriate knowledge, skills and training to not only keep your operations running but at the same time be responsive to rapidly changing business needs.

• Data Center Services
  Data Center Services are a discrete and highly repeatable set of project, operational, and optimization services, which are available in predefined packaged form as HP Care Pack Services.

• Data Center Project Services
  From inception to delivery and deployment, HP Care Pack Services can help  you complete one-time projects on schedule and on budget.
  » Deployment Services
  » Migration Services
  
  Partner with HP Certified experts to get your IT solutions up-and-running rapidly, efficiently, and with minimal disruption to your ongoing operations. From preliminary planning to correct configuration & migrations with testing, and orientation, HP Care Pack Services help you enjoy a prompt, trouble-free deployment.

• Data Center Operational Services
  A range of service offers to extend your reach when you have temporary resource or skills gaps. Use HP Certified Professionals to augment your own staff.
  » Server Operation Services 
  » Storage Operation Services 
  » Software Operation Services 

• Data Center Optimization Services
  Draw on HP Services Certified expertise for thorough investigations and Best  Practices for performance improvements.
  » Infrastructure Optimization Assessments
  » IT Security & Risk Assessments
  » ITSM Assessment Services
  » Power & Cooling Services