Server Services

HP Services portfolio

Services information

Team up with HP Services to leverage ProLiant ML density, versatility, and expandability.

Entry-level ProLiant ML servers address a wide range of needs for growing businesses running sophisticated applications. And they are ideal for larger organizations’ branch or regional offices seeking a platform for single-function solutions.

High-end ProLiant ML servers offer exceptional performance, high reliability with hot-plug mirrored memory, powerful management capabilities, and ample flexibility and internal expansion capacity. 

To help you enhance the return on your ProLiant ML investment, HP recommends the following service offerings.

Hardware support

HP gives you cost-effective access to world-class expertise throughout the server lifecycle. Our close collaboration with leading independent software vendors enables us to provide single-point-of-contact service and support for complex multivendor environments. 

Choose the service level that suits your specific needs: 

• Recommended Service to simplify solution  deployment, maintenance and management 
• Enhanced Service to improve performance and availability 

For 100 & 310/320 Series Servers 

Recommended Service

• Support – 3-Year 9x5 Next Business Day coverage 
• Deployment Service – Hardware Installation only 

Enhanced Service 

• Support – 3-Year 13x5 Same Business Day 4-hour Response coverage 
• Deployment Service – Installation and Start up 

For 300 & 500 Series Servers

Recommended Service 

• Support – 3-Year 4-Hour Response 24x7 Same Business Day coverage 
• Deployment Service – Installation and Start up 

Enhanced Service 

• Support – 3-year Support Plus 24

Access part numbers for recommended ProLiant DL Hardware Support Services.

Time-saving, work-saving electronic support

All three ProLiant DL service-tier options utilize HP Instant Support Enterprise Edition (ISEE) to streamline problem diagnosis and resolution. ISEE provides automated fault detection and notification, automated incident logging, patch updates, and remote access to minimize the risk of unplanned downtime, enhance system availability, and help improve the efficiency of your IT operations.

ISEE services can be integrated with HP Systems Insight Manager (HP SIM) for a simple, unified approach to monitoring your entire data center. Instead of using separate technologies for each of your platforms, you can monitor and manage a diverse IT environment with a single solution and expert remote assistance from HP.

Installation & Startup services

HP offers complete installation and implementation support — including global rollout capabilities — to get your ProLiant ML-based solution up-and-running rapidly, with minimal business disruption. Coverage encompasses ProLiant hardware, Microsoft and Linux operating software, and the ProLiant Essentials software environment.

HP ProLiant Essentials Services further ease ProLiant ML solution design and deployment with: 

• HP Care Pack Installation & Startup Service for HP SIM - Enjoy convenient HP Care Pack Services deployment and configuration support suitable for smaller-scale, single-site SIM initiatives.
• Rapid Deployment Pack (RDP) Support Services - Choose HP Care Pack Services packages or custom-tailored support for smooth, successful, worry-free RDP installation and startup.

Access part numbers for recommended ProLiant ML Installation & Startup Services.

Access part numbers for recommended ProLiant Essentials Services.

Software support

HP software support services help enhance the performance and availability of software from HP (including ProLiant Essentials), Microsoft, and VMware; major Linux distributions such as Red Hat and Novell SUSE; and open source products such as JBoss and JEMS, Tomcat, Apache, Symas, and MySQL. Convenient HP Care Pack Services packages give your IT team direct access to experienced HP Response Center engineers for trustworthy advice on issues including software features and use, problem diagnosis and resolution, and software defect identification.

In addition, you'll have the opportunity to acquire software updates for HP and third-party software at substantial subscription savings.

Access part numbers for recommended ProLiant ML Software Support Services.

Education services

HP Education Services is your premier partner for targeted training that equips your IT team to ease ProLiant server implementation, streamline technology migration and consolidation, and shorten your time to ROI.

Look to HP for comprehensive ProLiant ML service and support.

The offerings referenced here represent just a small selection of HP Services' extensive ProLiant support capabilities. HP Services professionals help you enhance the return on your ProLiant ML investment with product-specific knowledge and skill sets available wherever you do business.