A model for successfully providing and managing IT services
Effective, reliable and flexible technology infrastructure services are critical to the success of business initiatives today. That’s why many enterprises are transforming IT organizations, moving away from being a traditional technology provider to become a provider of reliable, low-cost technology services.
You can achieve this level of transformation today—but it requires significant knowledge and experience to manage the changes and mitigate the risks.
How can you transform your IT organization without disrupting existing workloads and projects—and without increasing IT costs? Where do you start?
Helping you find the right answers
Service management focuses on delivering and supporting technology infrastructure services that are appropriate to your business requirements. You can best achieve this by leveraging IT Infrastructure Library-based best practices that promote business effectiveness and efficiency.
Attempting to apply ITIL guidelines can require far-reaching changes that affect people, processes and technology. To help you move forward with greater ease and confidence, HP assembled a team of service experts worldwide to develop the HP Service Management Reference Model.
Designed to be used as a tool to help you develop a Blueprint for Service Manager for transforming your corporate IT organization, the HP Service Management Reference Model provides a solid foundation for the HP Service Management Framework.
A flexible model for service management—with five key components
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