Enhance availability and performance across your critical server operations.
With their multiple levels of fault-tolerance, HP NonStop servers can minimize unplanned downtime for your business-critical applications. HP NonStop services complement NonStop servers with the expertise of HP Services professionals and proven methodologies. Leveraging this unique combination of people, processes, and technology, we deliver the support level you need to meet your uptime and performance goals.
Increase your return on NonStop technology with HP's Solution Lifecycle approach.
HP’s Solution Lifecycle process helps ensure that you implement a production-ready, application-ready NonStop platform in the shortest possible timeframe. We analyze your specific needs across every phase of the server lifecycle: planning, design, integration, installation, and management. Then we tailor an appropriate NonStop Service Solution.
Key components of the HP Solution Lifecycle approach include:
- Solution Lifecycle management for upfront project coordination, from closed-loop solution management to repeatable, process-based methodology
- Design services to translate your business and technical needs into a solution that melds all necessary hardware and software
- Availability checkup to assess your IT environment's level of preparedness to meet your requirements and provide best practices-based improvement recommendations
- Education assessment and credits to help your IT staff develop the skills required to implement, administer, and manage your NonStop solution
- Site environmental services to help ensure your environment is set up to accommodate the physical requirements of your NonStop system
- Installation and integration services to configure, initialize, and test your system hardware and software
Select the support level for your specific requirements.
Choose from three pre-configured NonStop Service Solutions. Each delivers the core Solution Lifecycle services plus the level of integrated hardware and software support that meets your business and IT requirements in areas such as availability, response time, and coverage hours.
- Foundation Service Solution — Combines pre-installation preparation, assessment, integration, installation and start-up, hands-on training, and HP Support Plus 24 service for 24x7 NonStop support.
- Proactive Service Solution — Builds on the Foundation services by augmenting the management phase of the solution lifecycle with migration assistance, plus HP Proactive 24 Service for round-the-clock proactive services and support.
- Critical Service Solution — Enhances the Proactive solution with HP Critical Service for proactive, 24x7 mission-critical support for NonStop environments where unplanned downtime carries serious business consequences.
HP NonStop Service Solutions combined with HP's Solution Lifecycle approach help speed time to production, decrease downtime, and increase IT effectiveness. For service management simplicity, these offerings are available under a single contract and delivered through a single point of contact.
Target key infrastructure areas with complementary NonStop Technical Services.
HP NonStop Technical Services help you implement IT management best practices to cost-effectively zero-in on specific management goals — including enhancing availability, performance, security, and operations across your NonStop environment. Designed to complement the NonStop Service Solutions, these highly proactive offerings are custom-tailorable to your business and IT objectives.
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