| Enhance the stability and availability of your SAN environment.
HP Proactive 24 Service for SANs is an integrated hardware and software support service that combines proactive problem prevention with responsive 24x7 assistance for rapid problem resolution.
A collaborative relationship with HP Services strengthens your IT team and gives you direct access to our technical expertise as issues arise.
Improve IT staff skills, increase SAN productivity.
Proactive 24 Service for SANs can help you:
- Enhance the skills and efficiency of your IT staff through knowledge transfer, shared best practices in storage management, and hands-on assistance
- Improve SAN availability through access to a wide range of proactive and reactive services
- Boost productivity through effective change management, configuration assistance, and performance optimization
- Increase the return on your SAN investment
- Enhance your overall operational effectiveness
Expert single-point-of-contact assistance 24x7
An assigned HP Services account manager is your primary contact for proactive services and access to HP's diverse technical resources. Your account manager works closely with your IT staff to understand your goals, document the components of your infrastructure, recommend changes to improve performance and stability, and monitor ongoing operations through HP's industry-leading remote monitoring and support tools.
If problems occur, Proactive 24 Service for SANs delivers comprehensive single-point-of-contact assistance around the clock. It gives you a 2-hour response commitment for software issues and a 4-hour onsite response commitment for hardware problem resolution. Upgrade options include a 30-minute remote response time for critical software issues; a 2-hour onsite response for hardware issues; and a 4-hour, 6-hour, or 8-hour hardware call-to-repair commitment.
Service features include:
Service level management
- Assigned account manager
- Account support plan
- Onsite support planning meetings
- Quarterly activity reviews
Availability assessment and management
- Annual storage high-availability technical evaluation
- Annual SAN server healthcheck to identify problem areas and recommend corrective action
- Storage array preventive maintenance
- SAN supportability assessment
- Site environmental survey
Configuration, change, and release management
- Semi-annual operating system patch analysis and management
- Semi-annual storage/SAN firmware and software analysis and management
- Network software and firmware updates and critical problem notification
- Software licenses and updates
Incident and problem management
- 24x7 coverage with escalation management
- 2-hour callback on software issues
- 4-hour onsite hardware response
- Assistance on non-HP products
- HP Instant Support Enterprise Edition (ISEE) advanced remote monitoring tools to help detect and resolve problems before they impact operations
HP offers optional education and training and technical services to help you customize your solution to your specific needs. You can also add support modules for servers, networks, and other storage products through HP Proactive 24 Service.
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