HP’s Acquisition of EDS Brings Global Scale, Strength and Reach to Services Portfolio

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EDS, an HP company, is a recognized global leader in ITO services. Today, we serve more than 1,000 clients in 80 countries through our global delivery system that includes 180 data centers. Clients rely on us to manage 4.5 million+ desktops, 300,000+ Instant Messaging seats and 4.2 million mailboxes, and that’s just for starters.

We deliver a comprehensive set of infrastructure services and support including:

• Data Center Services – improves return on investment of data center resources by consolidating, standardizing, automating and virtualizing infrastructure
• Workplace Services – increases productivity with quick, reliable and secure access for desktop and mobile devices; enables customers to focus  on core business and offload end-to-end support for IT requests  
• Networking Services – standardizes, consolidates, automates networks for improved efficiencies and reliability; provides visibility to network assets to improve inventory management and network utilization

• Security, Compliance & Continuity Services – minimizes service interruptions due to security concerns; helps ensure data and systems are protected against unauthorized access

Our Global Services Network links more than 500 locations, incorporating our Best Shore® strategy to provide the optimum mix of onshore, near-shore and offshore delivery resources.

Leveraging the combined strengths and resources of HP and EDS, clients benefit from EDS’ global delivery expertise, including onshore, nearshore and offshore resources; industry consulting and systems integration expertise; and one of the most comprehensive and mature Applications portfolio in the world, including:

• Transformation and Modernization Services - IT Transformation Consulting, Service-Oriented Architecture & Enterprise Application Integration and Applications Modernization    
• Application Development Services - Application Development, Mobile Applications, Application Quality & Testing, Business Intelligence, Content Management and Portals & Collaboration 
• Enterprise Application Services - Services related to Microsoft, Oracle and SAP
• Applications Management Services - includes Applications Management - related to custom, COTS, mainframe and enterprise ERP/CRM

EDS has provided BPO services for more than three decades, delivering a broad portfolio of industry-focused services to commercial and government clients worldwide. By coupling our IT management and BPO services with industry knowledge and domain expertise, we provide business-focused solutions to meet our clients' strategic goals.

We are proud that many BPO clients have been with us longer than some competitors have been in operation.

By delivering contact center services for more than 450 customers from 155 locations in 26 countries in 48 languages, we enable customers to focus on the key to their success: their core business.

We are the world’s third-largest check processor and third-party bank credit-card processor, and we administer 45 million credit card accounts and more than 5 billion merchant transactions annually in 18 countries.

We deliver a comprehensive set of BPO services and support including:

• Enterprise Shared Services - reduces cost of capital investment in self-service administration/enabling functions; frees up time to focus on strategic business initiatives 
• CRM Services - helps grow client revenue through tailored service-to-sales client interactions; improves customer satisfaction & quality through use of analytics and EDS quality processes 
• Financial Process Management Services - delivers full value across value chain including labor savings/productivity; process optimization; domain expertise; technology innovation; global scale & leverage
• Administrative Services - streamline payment and administrative processes for healthcare-related claims