Server Services

HP Services portfolio

Services information

Take full advantage of ProLiant density, flexibility and manageability.

HP gives you cost-effective access to single-point-of-contact ProLiant DL and ML support throughout the server lifecycle.

Onsite hardware support

For 100 & 310/320 Series Servers

Recommended Service

• Support – 3-Year 9x5 Next Business Day coverage
• Deployment Service – Hardware Installation only 

Enhanced Service

• Support – 3-Year 13x5 Same Business Day 4-hour Response coverage
• Deployment Service – Installation and Startup

For 300 & 500 & 700 Series Servers

Recommended Service

• Support – 3-Year 4-Hour Response  24x7 Same Business Day coverage
• Deployment Service – Installation and Startup

Enhanced Service

• Support – 3-year Support Plus 24

Electronic support

HP online support offers automated problem diagnosis and resolution, incident logging, patch updates and remote access to minimize the risk of unplanned downtime, enhance system availability and help improve operational efficiency.

Integrating these electronic services with HP Systems Insight Manager provides a simple, unified approach to monitoring your entire data center.

Installation & startup services

Complete installation and implementation support — including global rollout capabilities — gets your ProLiant-based solution up-and-running rapidly, with minimal business disruption.

Software support

HP software support services help enhance the performance and availability of products from HP (including ProLiant Essentials), Microsoft and VMware; major Linux distributions such as Red Hat and Novell SUSE; and open source products such as JBoss, Symas and MySQL.

In addition, you'll have the opportunity to acquire software updates on a convenient subscription basis.

Data security

HP Onsite Hardware Support with Disk Retention Services help you retain control of sensitive, confidential or legally protected ProLiant-based data. This convenient HP Care Pack offering allows you to keep possession of malfunctioning disk drives covered under factory, warranty or extended service contracts without having to pay the full price of a replacement.  

Education & training

HP Education Services equip your IT team to ease server and software implementation, streamline technology migration and consolidation and shorten your time to ROI.