HP offers you a choice of two solutions — HP Remote Support Pack and HP Insight Remote Support — that have evolved from ISEE. Both are designed to fit the needs identified in feedback from current ISEE users.
HP Remote Support Pack
HP Remote Support Pack (RSP) is designed for larger environments needing to integrate remote support capabilities with a management platform. It is a fully integrated plug-in to the Windows version of HP Systems Insight Manager (HP SIM). Optionally, an intelligent link can be configured for integration with HP Operations Manager.
RSP provides remote support — including delivery of proactive services — for HP and selected multivendor devices covered by warranty, HP Care Pack Service or an HP Support Contract. It also automatically retrieves warranty and support contract details and notifies you 90, 60 and 30 days before service agreement expiration.
The HP Remote Support Pack solution is bundled with the HP SIM installation and can be downloaded at no cost from the
HP Software Depot.
HP Insight Remote Support
HP Insight Remote Support (Insight RS) targets smaller environments with no need for management platform integration. It is optimized for environments with 1 to 50 servers and a Windows hosting device that can be shared with other business applications.
Insight RS provides remote support for HP ProLiant, HP BladeSystem, HP Integrity and HP 9000 servers and HP EVA storage devices under warranty, HP Care Pack Service or HP Support Contract, but not including proactive service contracts.
The HP Insight Remote Support solution can be downloaded at no cost from the HP Software Depot.
Comparing ISEE to RSP and Insight RS
In addition to RSP’s ability to fully integrate with HP SIM, important improvements over ISEE provided by the two new solutions include:
- Most servers no longer require a specific additional HP remote monitoring agent to be installed and maintained.
- All remote support solutions benefit from automatic software updates and are managed and controlled centrally from your hosting server.
- The central management server hosting RSP and HP SIM is now supplied and maintained by you. This allows you to fully apply your company policies on scalability, patching, virus protection and access control.
For more information . . .
If you have an HP Mission Critical and Proactive Services contract (Critical Service or above) or a Network Services contract, please contact your HP Account Support team, who will assist you with ISEE migration.
For ISEE migration questions not addressed in the documents listed above, please use the following processes:
- Americas:
- US and Canada: Call 800-633-3600 and select option 1 (hardware support), then option 2 (all other hardware support). Once you've reached the voice-activated menu say "ISEE Support.”
- All other Americas countries: Contact your local support center and select “Remote Support Pack” under the “Software Support” option.
- Asia Pacific/Japan: Contact your local support center.
- Europe, Middle East and Africa (English):
- Go to www.itrc.hp.com.
- In the left navigation bar, click on “support case manager.”
- Enter your login credentials, or log in as a new user.
- Click on the link to submit a new hardware case.
- Enter the product number and serial number (if warranty), or support service identifier. This should be for either the server you are installing the software on, or the device you are attempting to monitor with the software. Once this is entered, click the “next” button.
- Select “Support Tools – ISEE/RSP” in the “platform” dropdown box and complete any mandatory fields and submit the case.
- Europe, Middle East and Africa (all other languages): Contact your local support center; select “Software” and ask for assistance on Remote Support Pack.
In addition, you can visit the HP IT Resource Center forums to obtain advice from other ISEE users and share your best practices. |
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