New IT solutions—including service management programs—often encounter the same problem: They are typically technology focused and tend to minimize the real business issue driving the need for the solution.
What you need is a new approach to help you quickly transform unstructured, inconsistent IT support and delivery capabilities into structured, consistent, standardized service management processes.
Redirect and speed your transformation
Using best practice Service Management Reference Model processes that incorporate more than 15 years of experience, Directed Design from HP involves:
- Leveraging proven processes as a basis for process design
- Workshop-driven design that enables you to adjust the organization to the process in days—as opposed to weeks of process modeling and definition
- Follow-on work sessions, often with smaller focus groups, for fine-tuning adoption of organizational drivers and objectives
Along the way, you’ll put a consistent structure around the activities aligning your IT organization to ITIL process principles and activities so they can be adopted more readily. You’ll also help ensure that core process elements such as policies, workflow and integration are quickly established and agreed upon by all—as you complete the process design and establish an effective plan for timely implementation.
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