Imaging & Printing Services

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Make the most of HP’s robust software tools.

Realize better business returns on your imaging and printing investments with expert software support from HP and our authorized service partners.

Software Technical Support

• Software Telephone Support
  
  Enhance printing and imaging software performance and usability through direct access to highly trained HP technical specialists. Service features include:
  
  
  • Problem diagnosis, isolation, analysis and resolution
  • Installation advisory support
  • Software operational support
  • Advice on software features and use
  • Escalation management
  • Flexible coverage windows and response times
    
    
• Software Update Service
  
  Complete HP software product and documentation updates are made available to your system manager — including new versions and licensing for selected products, patches and documentation.
  
  

Software Installation Service

Receive expert installation of networking and software products, customized to your environment.

Imaging & Printing Consulting Services

• HP Web Jetadmin Consulting Service
  
  Depending on your specific needs, HP can educate your administrator in basic or advanced operation of this powerful print management tool, share best practices, provide an environment-specific deployment strategy, perform an inside-the-firewall device security assessment and deliver customized team knowledge transfer.
  
  HP Web Jetadmin Consulting Service helps you:
  
  
  • Tighten control of your print environment
  • Improve your ability to meet SLAs
  • Integrate WJA with your existing infrastructure and system management and help desk tools
  • Cut costs via improved consumables management and faster problem resolution
    
    
• HP Universal Print Driver Consulting Service
  
  This service provides in-depth training on the use of all Universal Print Driver functionality — including important functions for managing and administering printer groups. Onsite consulting includes:
  
  
  • One-on-one advanced administrator education on the UPD and associated tools
  • Strategic and administrative guidance on UPD use model options
  • Print administration policy strategy recommendations
    

  Optional 9x5 remote telephone support is also available.
  
  Rely on this service to:
  
  

  • Reduce time spent certifying, deploying and managing drivers
  • Reduce driver-related help desk calls
  • Improve end-user print experiences
  • Take full advantage of advanced UPD functionality