Mission Critical & Proactive Services

HP Services portfolio

Services information

Seamlessly integrate solid security protection into your high-availability environment.

HP Mission Critical Security Service augments leadership HP Mission Critical and Proactive Services — Mission Critical Partnership, Critical Service and Proactive 24 — with a complete set of proven security and risk management safeguards.

This multifaceted offering leverages ITIL service management best practices to help you:

• Evaluate your information security strategy
• Assess the risks to your overall infrastructure and critical data
• Effectively address potentially damaging security vulnerabilities 

Core features to secure your critical infrastructure and information

The heart of HP Mission Critical Security Service is a wide-ranging ITIL-based assessment designed to reveal potential security vulnerabilities and suggest priorities for improvement. Services vary with contract levels:

• Security Quick Assessment (Proactive 24 and Critical Service contracts)  — an annual workshop covering practices, policies, people and infrastructure, with a summary of key findings and recommendations
  
  
• Security Comprehensive Assessment (Mission Critical Partnership contracts) — a more in-depth assessment forms the basis for developing a Security Improvement Plan

Additional core features include: an assigned security consultant added to your account team to deliver the security-specific features of your support contract; multi-level vulnerability scans; ongoing security advice and assistance; a security awareness seminar; a Security Support Plan and planning review sessions; 24x7 customized critical security alerts; and remote security consulting.

Optional features enable you to tailor HP Mission Critical Security Service as needed:

• Upgrade to Security Comprehensive Assessment (Proactive 24 or Critical Service contracts)
• Upgrade to Security Improvement Plan (Proactive 24 or Critical Service contracts)
• Penetration testing — with recommendations for mitigating vulnerabilities
• Periodic vulnerability scans of Internet-facing network devices
• Additional security advice and assistance focused on your specific concerns
• Web Governance Service — remotely scans, monitors and audits content for  privacy, accessibility, site quality, content integrity, conformance and searchability
• Security training — security-awareness courses; technical training in specific security domains