HP Care Pack Services

Technology Services

Services information

Dependable, affordable protection for your HP scanner devices

Ensure timely replacement of failed HP scanners with HP Services’ reliable Next Day Onsite Exchange service. This convenient HP Care Pack offering gives you an easy, affordable way to maximize uptime and keep productivity high.

An experienced HP Authorized Representative visits your site on the next business day after your service call is received, removes the failed device, installs a replacement and verifies that it is operating properly. For selected eligible HP Scanjet products, this service provides for implementation of any required firmware as well.

Choose Next Day Onsite Exchange Service when you need to:

• Reduce unbudgeted repair costs
• Receive prompt, predictable delivery of a replacement device or parts wherever you do business — from headquarters to branch/remote office locations
• Enjoy peace of mind with services performed by a highly trained HP- Authorized professional
• Minimize scanner downtime
• Increase user satisfaction and productivity

Service highlights

• Troubleshooting and diagnostics
• Onsite device exchange by an HP Authorized Representative
• Unplugging, disassembly of accessories, and return shipment preparation or packaging of the non-functioning device
• Setup of the exchanged device and accessories
• For eligible products:
  • Implementation and verification of current firmware
  • Verification of user interface drivers, display buttons and display functionality, document management software and drivers
  • Testing of functioning of programmed profiles
• Next business day service when call is received before 2 p.m. local time in most locations*
• Service available Monday–Friday, 8 a.m. to 5 p.m., local time