Evaluate and improve your service management practices.
Meeting today’s heightened expectations means transforming your IT organization to a proactive provider of strategic business services. HP ITSM Assessment Services can smooth your transition and help you move more quickly and efficiently to realize your service management and business goals.
See how to enhance IT agility and service quality — while driving costs down.
Choose from four levels of assessment:
- Quick Assessment — An HP-facilitated workshop helps you compare your service management processes against your business goals and industry best practices. Ideal when you want to understand basic ITSM concepts, gain a high-level evaluation of your current service management position and begin creating actionable improvement plans.
- Intermediate Assessment — A more in-depth review of core service management processes that identifies major areas of risk to your delivery of quality business services and develops risk-mitigation recommendations.
- Comprehensive Assessment — A thorough review of issues such as strategic business-to-IT alignment, operational processes and the adequacy of your systems and software to meet your service-level objectives. A smart choice if you are seeking to improve the availability, cost-effectiveness and/or quality of an IT service; embarking on a formal service management plan; or preparing for external certification such as BS 15000/ISO 20000 or HP SP Signature status.
- Custom Assessment — A flexible service that can be tailored to address your unque issues and concerns. Recommended if you are looking to implement individual service-improvement initiatives as part of a corporate service management program, need in-depth advice and guidance in specific areas or are striving for the highest levels of service quality and availability.
ITSM assessment for SAP environments
A dedicated HP-SAP Joint Solution Assessment Service couples an expert evaluation of your SAP environment with an Intermediate Assessment of your service management processes and practices.
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