Obtain multi-country coverage with a single support package.
HP Next Business Day Hardware Support for Travelers gives mobile computer users a one-stop solution for prompt, reliable remedial services in more than 85 countries around the world.
This easy-to-use HP Care Pack Service offers local-language remote problem diagnosis and next-business-day onsite response times. Coverage spans HP and Compaq branded mobile hardware products and HP-supplied internal components, plus attached accessories purchased with the main product.
View the list of participating countries (pdf).
Service highlights
- Remote problem diagnosis and support — Local telephone and electronic support using HP remote support tools isolate your problem and help streamline resolution.
- Next business day onsite response — For issues that cannot be resolved remotely, an HP-authorized representative arrives at your site the next business day after your call has been logged and for which you have a contracted service window*. Your covered hardware is returned to operational condition, with components or entire units replaced as necessary. Your coverage includes all required parts and materials.
- Parts and materials — HP provides HP-supported parts and materials needed to maintain your covered hardware in operating condition, including parts and materials for recommended engineering improvements.
- Coverage window — Service is available 8:00 am - 5:00 pm local time Monday through Friday (excluding HP holidays), or during standard business days and hours in the country where service is requested**.
*Response times are contingent on distances from HP support offices and subject to local availability.
**Coverage windows are subject to local availability.
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