Productivity-enhancing services. Flexible coverage options.
Anytime, anywhere imaging and printing capabilities are essential to your business success. Extended downtime has serious business consequences that HP Services can help you avoid.
HP offers a rich portfolio of single-point-of-contact printer, multi-function printer and scanner hardware support services designed to help you:
- Maximize performance and uptime
- Resolve issues quickly and efficiently
- Avoid unbudgeted repair costs
- Enhance the overall return on your imaging and printing investments
Purchase options include convenient preconfigured HP Care Pack support packages and configurable contract services that ensure consistent coverage for key devices enterprise-wide.
Remote (phone/online) problem diagnosis and support
Highly trained service professionals use telephone and electronic remote support tools to isolate problems and facilitate resolution. They can also provide installation assistance and information and advice on product usage and features.
Onsite support
An HP authorized and trained technician visits your site to help ensure that issues are addressed quickly, completely and expertly. Coverage encompasses escalation management and all required parts and materials. Device-dependent options include next business day service and same-day service with a choice of coverage windows. There is also an option to retain defective media in instances where information security is of high importance. There is also an option to retain defective media in instances where information security is of high importance.
Exchange support
For products meeting appropriate weight requirements, HP offers a variety of exchange service options:
- Next Day Exchange — In the event of a hardware failure, HP ships a replacement device to you on the next business day after your call is received.
- Standard Exchange — A replacement device is sent to you via standard shipping methods (normally 3-5 day shipping depending on location).
- One Time Replacement — In some locations, single-incident replacement service in the event of hardware failure is offered.
- Next Day Onsite Exchange — An HP Authorized Representative visits your site to remove a failed device, install a replacement and verify that it is operating properly.
Return to Depot support
This easy-to-use HP Care Pack offering includes remote telephone support as well as services performed at an HP-designated repair center. One low price covers equipment repair or replacement, all parts, labor and (in selected locations) return shipment to you.
Maintenance Services
- HP Maintenance Kit Replacement Service
An HP-trained technician visits your site to replace consumable parts such as fusers, transfer rollers and lamps, and to clean your machine for optimum operation. So you're quickly back up-and-running with the imaging or printing quality you've come to expect from HP.
- HP Preventive Maintenance Service
An HP-trained technician visits your site to run relevant diagnostics, check error logs to find potential hardware problems, clean or replace worn or defective parts and install engineering improvements and firmware updates as required.
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