Streamline proactive problem-resolution with automated monitoring and fault diagnosis.
With the HP Remote Support Pack (RSP), many issues that previously required the active involvement of your staff and/or onsite support calls can be resolved automatically.
The RSP plug-in module fully integrates and co-installs with HP Systems Insight Manager (version 5.2 or higher). The result: a powerful, unified solution for onsite and remote management — and a more proactive approach to IT support.
Reduce downtime. Cut support costs. Improve resource utilization.
Available at no extra charge with your warranty, support contract or HP Care Pack service, HP Remote Support Pack can help you:
- Automate 24x7 fault detection and management processes
- Avert potential disruptions caused by unplanned downtime
- Recover more quickly from unpredictable failures
- Improve your diagnostic accuracy and first-time fix rate
- Free your IT personnel to focus on core business activities
Boost service quality and efficiency with closed-loop fault management.
RSP incorporates service tools that notify you when a significant system event has occurred or may occur. You can configure and customize alert notification status for servers, storage, network and selected multivendor devices.
Integration of RSP with HP SIM brings you a comprehensive “phone home to HP” capability that includes:
- 24x7 centralized remote and local monitoring and management
- Service response during contracted, HP Care Pack Service, HP Support contract or warranty coverage hours
- Detailed problem resolution information including access to self-repair streaming videos
- Rapid electronic access to service entitlement information
- Automatic retrieval of warranty, HP Care Pack Service and support contract details
- Automatic notification 90, 60 and 30 days before warranty, service or contract expiration
- Full support of delivery requirements for HP Mission Critical and Proactive Services contracts
- Optional integration with HP Operations Manager
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