The first step in aligning IT and business goals is to set a common cultural goal to drive towards. Some key questions to consider are:
1. Do you struggle to keep pace with changing business demands?
2. When systems go down, how long does it really take to recover?
3. Is customer service quality in your company intrinsically linked to IT operations?
If you answered 'yes' to any of these questions, your IT department may be struggling with a new mandate: to evolve from a tactical technology provider to a strategic service provider, delivering committed service levels and enabling business change.
This is the primary challenge for many IT organisations today - focusing on service management rather than technology management. There's a WIN/WIN solution to any organisation facing this challenge; a partnership with HP Services can help you transform your IT organisation and lay the foundation for continuous improvement.
HP Solutions can help you free up resources to drive:
• Service improvement,
• Reinvesting in innovation and differentiation,
• Speed to market,
• Provide you with the business information you need, when you need it.
Assess your strengths and weaknesses
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