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Prompt, reliable issue resolution — plus a time-saving, cost-saving update service

ProLiant Essentials and Insight Control software is designed to reduce operations costs, lighten the load on your IT staff, and deliver new levels of management adaptability and simplicity across your computing environment. HP Services helps you realize all these valuable benefits with 1 year of integrated 24x7 Software Technical Support and Update service bundled with your ProLiant Essentials and Insight Control products. This offering combines comprehensive software support with convenient access to ProLiant Essentials and Insight Control software updates.

Insight Control/ProLiant Essentials Care Pack services extend the 24x7 Software Technical Support and Update service to a total of three years. Take advantage of this opportunity to extend the length of your software support coverage to match that of your hardware support.

» Insight Control/ProLiant Essentials Management Software customer support registration

Expert support for performance, availability, and productivity optimization

• Ready access to technical resources — Connect with experienced HP IT Response Center engineers via telephone, electronic communication, or fax for help with ProLiant Essentials and Insight Control implementation or operations problems.
• Problem analysis and resolution — HP Services provides corrective support to resolve identifiable and  reproducible ProLiant Essentials and Insight Control product problems, and to help you identify problems that are difficult to reproduce. You can also receive help with trouble-shooting and setting configuration parameters.
• Software features and operational support — HP provides information on the latest ProLiant Essentials and Insight Control features and known problems and solutions, plus operational advice and assistance.
• Escalation management —  Established escalation procedures enlist specialized expertise from HP and selected third-parties. 
• Installation advisory —  Advisory support is available for help with installing and updating standalone or networked ProLiant Essentials and Insight Control products.
• Choice of coverage windows — Service is available 13x5 Monday-Friday or 24x7.

Productivity-enhancing software updates 

This multifaceted service also brings you updated ProLiant Essentials and Insight Control software products, patches, and technical manuals as they become available. And it includes licensing to use and copy the new updates. Subscription-based purchasing gives you substantial savings vs. the cost of individual updates.

Service highlights include:

• Software updates – Complete ProLiant Essentials and Insight Control product and documentation updates are made available to your system manager.
• Software licensing – You receive a license to use and copy updates for all systems covered by your original software license.
• Electronic software information — Access HP’s electronic support facility for ProLiant Essentials and Insight Control software patches, a symptom-solution database, product descriptions, specifications, technical literature, and more.

This service also gives you the opportunity to obtain software updates faster and more efficiently with HP’s Software Update Manager (SUM). Accessible at no additional charge through the HP IT Resource Center (ITRC), SUM provides online access to view support entitlements, manage your release notification profile, and immediately download new updates.