A panel of judges evaluated the support sites of major international corporations. The evaluation focused on how effectively the sites support customers throughout the world using 25 criteria in five categories, including:
- Overall usability, design and navigation
- Knowledge-base and search implementation
- Interactive features
- Personalization and locale-specific adaptation
- Integration of international support into an overall strategy
The HP Customer Care Web site is designed to help consumers quickly get answers to questions about products. The online site helps solve technical problems, whether related to HP PCs, printers, digital cameras or other consumer products. It also provides consumers with downloadable diagnostic tools, patches, software, drivers, frequently asked questions, user guides, troubleshooting information and more.
HP is constantly striving to improve the customer experience with this support Web site. This award is an indication that our efforts are successful.
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