HP has received two STAR Awards for Best Practices from the Service & Support Professionals Association (SSPA) and was inducted into the SSPA Hall of Fame for winning its fifth award. HP was awarded the 'Self-Service' and 'Growing the Business' awards for outstanding customer support and service through HP Total Care, HP's consumer service and support program. HP won the Self-Service award as its best practice resulted in the most improvement in customer self-service use, success rates and other areas such as case/call reduction and customer satisfaction. The Growing the Business award was presented to HP for using best practices in meeting customer needs for additional services, defining new product features and strengthening customer relationships. The Hall of Fame induction is a lifetime achievement reached by only 10 companies in the association's history - special recognition for companies that have won five SSPA STAR Awards since the program's inception in 1989.
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