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Open Source Middleware & Database Applications Support — Part Numbers
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The following listings include HP-recommended software technical support services for open source middleware and database applications: JEMS, Symas CDS OpenLDAP and MySQL Enterprise.

Additional products and coverage options are available for contractual support. Subscriptions and HP support are purchased together, with 1-year entitlement. Contact your HP sales representative for more information.

Refer to the appropriate table below for the part number of a recommended open source middleware service.


Integrated Hardware/Software Support
Service Service Description Subscription & Service Part Numbers
Symas CDS OpenLDAP

Symas CDS  OpenLDAP for Linux/Windows Support Plus
 24x7 HW & SW plus Updates - unlimited
 T2033AS or
T2033ASE
HA110A1-75L
MySQL Pro Certified Server

MySQL Enterprise for Linux/MS
 24x7 HW & SW plus Updates - unlimited
 T2042AS or
T2042ASE
HA110A1-76P

MySQL Enterprise for HP-UX
24x7 HW & SW plus Updates - unlimited
 T2044AS or
T2044ASE
HA110A1-63A
Note 1: Further options available for unlimited calls and for contractual 32-CPU, 64-CPU and 128-CPU support coverage. Contact your HP sales representative or HP partner for more information. Note 2: Both a goods part number and a service part number need to be ordered.Note 3: Goods part numbers ending in AS: Subscription documentation is delivered via postal mail and may take two to three weeks to be delivered.  For goods part numbers ending ins ASE:  Subscription information is emailed.  In all cased include a valid customer email address as part of the order.

Open Source Software Technical Support — Flexible

Product Service Description Subscription & Service Part Numbers
Symas CDS OpenLDAP

Symas CDS OpenLDAP for Linux/Windows 
24x7 Software Technical Support plus Updates - unlimited
 T2033AS or
T2033ASE
HA107A1-75L
MySQL Pro Certified Server

MySQL Enterprise for Linux/MS
24x7 Software Technical Support plus Updates - unlimited
 T2042AS or
T2042ASE
HA107A1-76P
MySQL Enterprise for HP-UX
24x7 Software Technical Support plus Updates - unlimited
 T2044AS or
T2044ASE
HA107A1-63A
Note 1: Further options available for unlimited calls and for contractual 32-CPU, 64-CPU and 128-CPU support coverage. Contact your HP sales representative or HP partner for more information. Note 2: Both a goods part number and a service part number need to be ordered.Note 3: Goods part numbers ending in AS: Subscription documentation is delivered via postal mail and may take two to three weeks to be delivered.  For goods part numbers ending ins ASE:  Subscription information is emailed.  In all cased include a valid customer email address as part of the order.

Open Source Software Technical Support — Deployment
Product Service Description Subscription & Service Part Numbers
HP ProLiant IA-32 servers Linux—Red Hat or SUSE (Apache is a separate service)
 Installation and startup
 U8141E
Symas CDS OpenLDAP
Installation and startup
 Statement of work
Apache Tomcat
 Installation and startup
 Statement of work
MySQL Pro Certified Server
Installation and startup
 Statement of work
Further options available for unlimited calls and contract support coverage. Contact your HP sales representative or HP partner for more information.
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