Service Management Services

ITSM Improvement Services

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Optimize service quality. Reduce risk. Drive out cost.

Implementing ITIL best practices puts you on the road toward enhanced service management, lower operational costs and higher customer satisfaction.

But business needs change. Your infrastructure grows. SLA requirements get more stringent. New standards and regulations are issued. You adopt new technology. So sustaining operational excellence is a constant challenge.

HP ITSM Improvement Services help you tune your service management practices to support consistently high-quality service delivery. HP Services professionals assess your capabilities and risks, define a focused approach to service improvement, provide implementation assistance and help you track your progress.

Expert ITSM assessments…guided service improvement planning

ITIL-certified Business Critical Consultants perform a structured ITSM assessment and deliver a customized service improvement plan based on industry standards such as ITIL, ISO/IEC 20000 and COBIT. The assessment pinpoints where you need to enhance your service management capabilities to meet your unique objectives. The improvement plan provides a step-by-step approach for implementing your highest-priority changes and tracking your progress.

Two simple ways to accelerate service improvement

HP Fundamental ITSM Improvement Service — Available separately or as an enhancement to HP’s Proactive 24 Service. Helps increase your organization's maturity in service support, service delivery and technology management.
HP Enhanced ITSM Improvement Service — Available separately or as an enhancement to HP’s Critical Service. Provides a more in-depth approach to help you fulfill your service-level commitments by increasing maturity and mitigating risk across multiple areas of service management — including service support, service delivery, technology management and IT governance.

More complex or critical service management needs?

For the most comprehensive, customized approach to continuously evolving all aspects of service management, consider HP Mission Critical Partnership Service, which helps you align IT services with business-critical processes across your enterprise.