Customer Relationship Management Services

HP Services portfolio

Services information

Speeding time to a flexible CRM solution

Today's competitive global economy has created an environment where it is important to differentiate your products and services from your competitors.  The Internet provides a low-cost channel for even small companies to reach a worldwide audience.  But as companies of all sizes strive to compete on price, profits erode.  Companies that try to compete on service alone find their revenues dwindling, as fewer customers are willing to pay premium prices.  Customer churn is rampant as consumers continually seek the company that is currently offering the best value.

Now more than ever your systems and processes must address the seemingly inverse goals of providing higher quality service and reducing service costs.  This is where the right CRM solutions fit in – providing customer-facing employees with quick, easy access to relevant customer data.  As a result, you can provide more personalized customer service that leads to increased customer satisfaction and loyalty. 

HP Services can help you determine which solutions are best for your business.

Total solutions to enhance your total customer experience

The CRM consultants with HP Services have experience implementing all the leading CRM packages, including Siebel, Amdocs Clarify, SAP, and Microsoft CRM.  But of course, no single software vendor can supply all your needs.  Contact management with computer telephony integration (CTI), interactive voice response (IVR), workforce management, advanced business intelligence (BI), and integration into your existing business applications are all crucial to creating a total CRM solution that maximizes effectiveness at every customer touch point. 

Fortunately, HP Services can help.  We are leaders in deploying contact management technology, with experience in the Cisco, Avaya, and Genesys interaction management suites.  Our strong BI capabilities allow you to leverage the data within your corporation to maximize your return on each customer contact.  What’s more, we have the integration skills to tie everything together into a complete solution. 

Of course, your CRM solution needs to be affordable.  HP’s solution architects will help you understand your cost/benefit tradeoffs.  Our global delivery organization can help you take advantage of the cost benefits of offshore delivery resources, while still giving you the comfort of local resources that you can speak with face to face.

CRM know-how built on experience

We understand your need to move quickly, while managing risk along the way.  You need a CRM solution that is fully integrated into both your business process and your customer interaction processes.  HP Services delivers on all counts.

Our proven methodology will lead you through a streamlined process to evaluate any required customization and to document the deviations from "vanilla" functionality.  Our technical depth gives us the expertise to integrate with your business systems, regardless of if they are standard enterprise applications, or custom-developed systems.