Multifaceted remote monitoring and support solutions
Instant Support Enterprise Edition (ISEE) is offered in Standard and Advanced configurations. For specific support-level requirements for each configuration, visit the ISEE download page.
ISEE Standard Configuration features
- Real-time hardware event monitoring and automated notification to the HP Solution Center
- Correlation and filtering of events
- Remote troubleshooting and repair capabilities via predefined diagnostic scripts and simplified remote network access by an HP support engineer with your authorization
- Scheduled data collection for improved remote troubleshooting at a time convenient for you (available for supported HP-UX, Microsoft Windows, and Red Hat Linux operating systems)
- Crash analysis to quickly diagnose operating system crashes for supported OpenVMS, Tru64 UNIX, and Microsoft Windows 2000/2003 platforms; provides solutions or additional troubleshooting information
- 16-bit data entry in simplified Chinese, traditional Chinese, Japanese, and Korean
- Easy installation and configuration
- Individual installation of software on monitored systems
- No additional hardware required at your site
ISEE Advanced Configuration features
- Real-time hardware event monitoring and automated notification to the HP Solution Center
- Remote troubleshooting and repair capabilities via predefined scripts and remote network access by an HP support engineer with your authorization
- Scheduled data collection for improved remote troubleshooting at a time convenient for you (available for supported HP-UX, Microsoft Windows, and Red Hat Linux operating systems)
- Crash analysis to quickly diagnose operating system crashes for supported OpenVMS, Tru64 UNIX, and Microsoft Windows 2000/2003 platforms; provides solutions or additional troubleshooting information
- 16-bit data entry in simplified Chinese, traditional Chinese, Japanese, and Korean
- Comprehensive enterprise view of open incidents, history, installed clients, client status, and contact information
- Convenient central point of administration via an HP-owned and -maintained support point of presence (SPOP) server installed at your site
- SPOP security hardened with automated ISEE updates you control, including critical antivirus updates from Symantec, critical OS patches from Microsoft, and other critical ISEE security and application patches
- Event management and fault detection to enhance SPOP availability
Additional ISEE capabilities and benefits
Storage Support - Highly redundant storage products like the HP Enterprise Virtual Array benefit from ISEE proactive remote monitoring: failure of redundant components can be detected and repaired before operation degrades.
Mission Critical Support- If you're managing a 24x7 business with little tolerance for unplanned downtime, ISEE with proactive remote monitoring can help keep your IT infrastructure highly available. In addition to ISEE Advanced Configuration, your HP critical service entitles you to the following mission critical capabilities:
- Availability tracking and benchmarking to increase uptime of mission-critical systems
- Fast recognition of unreachable systems, enabling support processes to be quickly activated to determine causes and repair outages
- Revision and configuration management to improve problem diagnosis and to help prevent potential downtime through comparison and analysis reports
- Proactive analysis of system configurations for patch irregularities and simplified patch maintenance
Network Support- Network support customers entitled to ISEE Advanced Configuration receive the benefits of HP Network Support Tools (NST). These include powerful diagnostics and mapping tools for network discovery, configuration collection and management, and troubleshooting.
Access a list of ISEE supported products.
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