Service Management Services

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Enhance your ability to deliver the service levels your business requires.

Meeting today’s heightened expectations means transforming your organization to become a proactive business services provider. HP ITSM Assessment Services can help you smooth your transition and move more efficiently toward your service management goals.

Learn how to improve agility and service quality — while you drive down cost.

Addressing everything from business/IT alignment and operational process effectiveness to mission-critical infrastructure management, HP Services professionals work with you to:

• Assess your service management processes vs. industry best practices, and perform a revealing gap analysis
• Establish formal benchmarks for measuring service risk and process maturity
• Identify potential availability and performance shortfalls in your mission-critical infrastructure
• Spotlight top-priority areas for improving service effectiveness, delivering greater business value and cutting costs
• Evaluate your supplier-management practices

All of these services leverage the HP Service Management Framework, which consolidates standards-based best practices including ITIL V3, CMMI, COBIT, ISO/IEC 20000 and ISO 27001.