A weekly entry including books, blogs, web sites and answers to questions on knowledge management. Topics include knowledge sharing and reuse; collaboration and communities of practice; and people, process, and technology elements of successful knowledge management programs.
Susan Underhill, Vice President of HP Global Certification & Partner Education, explores the relationship between business and human capital -- the people that bring innovation alive through IT. Susan talks about the people side of IT and what HP is doing to help prepare your organization for the road ahead.
Ashley Hanna works for HP at the world-wide level as an ITSM Practice Principal within our Mission Critical Services organization. His focus is anything and everything to do with Operational ITSM – helping our customers with the day-to-day challenges of running quality IT services.
Jeroen Bronkhorst is an ITIL V3 author who joined HP in 1997. For the past five years, he has been a global ITSM program manager responsible for HP internal development, deployment and global support on sales and delivery of HP ITSM consulting services. In addition, he is a strategic advisor to the worldwide Service Management leadership team that spans across HP Software and HP Services.
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