Creating a powerful business-to-customer strategy
A customer portal is your company’s “face” to the world. An effective customer portal builds brand awareness, enables service delivery, attracts and retains customers, and promotes sales – all with a focus on putting you ahead of the competition. A truly successful customer portal can do even more, enabling significant end-to-end integration across your value chain or lines of business, and offering differentiating value for your customers across the globe.
HP Service can deliver a Customer Portal solution that builds a strong, well-grounded foundation for your customer strategy and links that strategy directly to business goals.
More than technology – innovation with stability plus lifecycle support
The expert professionals with HP Services can help you plan, design, build, integrate, and manage a customer portal that meets your precise needs. We understand the unique challenges of creating a successful customer portal – and we offer this portfolio of services with that in mind:
- Customer Portal Assessment and Strategy Service sets the overall scope for the solution, building consensus among management and aligning business needs with the proposed investment. It also investigates current customer portal solutions and infrastructure, evaluating them in relation to business needs and best practices.
- Customer Portal Planning and Design Service creates a blueprint of the target solution, clearly defining the future states and implementation plans for the business. Areas addressed include business components and processes, information flow and services, system characteristics, applications, data and databases, and overall IT management and operation.
- Customer Portal Proof-of-Concept creates a proof-of-concept solution and prototypes the key mechanisms of the portal solution.
- Customer Portal Implementation builds, deploys, and maintains the portal solution to your specifications, meeting key requirements for schedule and budget.
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