Global coverage for today's open technologies
With more than 40 years of experience in helping enterprises of all descriptions keep their open, multivendor technology up-and-running, HP Services fields a truly world-class customer support organization.
The wide array of infrastructure technology our company provides enables us to understand your entire environment, from desktops to data centers to applications. Our ability to help you keep your business in business with problem-solving reactive support is second to none. And we are a pioneering leader in developing proactive services designed to anticipate system issues and potential downtime events.
Reactive multivendor services
Imagine a single phone number to call for virtually all your IT issues regardless of which vendor's equipment may be involved, a single access protocol to your data center, and uniform IT service levels environment-wide. Then imagine call reporting that pulls together information from every corner of your environment and enables expert, ultra-responsive problem analysis and resolution. All this and more can be yours with HP Integrated Support.
HP Services' depth of service experience equips us to support virtually any platforms and technologies you've chosen to deploy. And our partnerships with major IT vendors such as Microsoft, Cisco, BEA, SAP, Oracle, and other industry leaders provide us with a degree of support cooperation that is unrivaled in today's IT community. These cooperative relationships encompass jointly developed escalation processes, problem/solution information sharing, and in many cases the ability to work in tandem to resolve service calls more rapidly and efficiently.
The bottom line: unified, enterprise-quality reactive support services that simplify call-handling all across your multivendor, multi-technology environment.
Proactive multivendor services
As part of your Integrated Support agreement, you can take advantage of HP's award-winning services to help prevent outages, incidents, and user problems environment-wide.
Through unique support technologies such as our High Availability Observatory remote monitoring tool and proven services such as our Web-based Instant Support solutions suite, we can help make your open environment more stable, more agile, and more secure.
HP's proactive support services encompass the full spectrum of IT processes and domains - including storage, SANs, data management, networking, systems administration, configuration management, data centers, and SAP environments. Spanning the complete IT lifecycle, all these services are aligned with IT Infrastructure Library (ITIL) best practices and standards.
Proactive support activities - such as change management, release planning, availability checkups, SAN supportability assessments, and firmware and software recommendations - can be included in your Integrated Support contract. HP also offers a full suite of proactive technical consulting services that complement our Mission Critical Support portfolio.
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