Keep tabs on all aspects of service delivery and service-level compliance.
Unlike many other vendors' service management solutions, HP Integrated Support enables you to maintain a high degree of control in key areas such as multivendor support planning, support budgeting, resource allocation, vendor selection and management, and capacity utilization.
Integrated Support offers a state-of-the-art Performance Reporting capability designed to help you proactively identify and address unusual trends and occurrences before they impact your business, facilitate periodic management review, and enhance the return on your Integrated Support solution.
Detailed analytical reports - customized to your needs and preferences
Quality-of-service analysis and service-compliance reporting are performed periodically by your assigned Delivery Manager. Expertly prepared analytical reports update you on all aspects of Integrated Support performance, including call history, trends, performance metrics, contract changes/updates, and more. This gives you continuing visibility into the extent to which Integrated Support is helping you meet your critical service management goals.
Performance reporting and review frequency are determined during initial Integrated Support solution design and can be tailored to your unique objectives and requirements.
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