Transitioning to Integrated Support
HP Services recognizes that any change in the way your organization delivers support services to your clients needs to be carefully prepared for and managed in a controlled, well-communicated fashion. Collaborate with our highly experienced professionals for a smooth transition from your incumbent service providers and service management processes to HP Integrated Support.
Through joint planning sessions between your staff and HP Services' multivendor support specialists - plus clearly documented procedures for all interfacing groups - we can help you make this transition with no degradation in your service continuity or levels.
We approach support transition as a project in its own right. That's why we use the Focus PM methodology, which is based on industry best practices and widely accepted Project Management Institute (PMI) concepts. Focus PM is simple, comprehensive, and proven. And it can easily be integrated with your existing methodologies.
Meeting the ongoing challenge of change
Once your Integrated Support solution set is in place, HP offers comprehensive planning services to help you maintain the high availability levels your business success demands. We can provide mature, globally consistent change management services that minimize the risks associated with IT moves, adds, and changes. These risks are particularly high in today's open environments, where multiple vendors' disparate processes can slow response times and increase instability during change events.
HP Services professionals can help speed and simplify implementation of change across your enterprise. We'll work with you to develop one consistent, environment-wide change management plan and process. So you can increase business agility and reduce the costs associated with the time-consuming complexities of non-integrated processes. And you can rely on a single point of contact and accountability for diverse services to help you:
- Minimize disruptions during installation and start-up
- Enhance the supportability of your IT solutions
- Streamline knowledge transfer to your technical team or end-users
- Enjoy the peace of mind that comes with change managed by highly skilled HP Services professionals
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