Integrated Support

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Consistent service levels directly supporting your key business goals

These days, when a high-performing, highly available technology infrastructure has become critical to your marketplace success, tight alignment between your IT support levels and your business processes and strategies is absolutely essential. By the same token, assessing your ability to raise service quality in response to ever-increasing internal customer expectations is more important than ever before.

HP Integrated Support delivers proven service offerings in both of these increasingly vital areas.

Service Level Design

HP Service Level Design capabilities help ensure that your Integrated Support solution provides all the right service levels - and only the right service levels - for your particular environment.

Rather than cobbling together an assortment of incompatible off-the-shelf services, your HP solution tailors support levels to your specific needs. Experienced HP Services professionals guide your team through a service level consolidation exercise that uncovers the requirements of both your business and your IT. Based on the results of this exercise, we craft a custom delivery model that creates an integrated service value chain linking your technology infrastructure with HP's extensive global network of capabilities and partners.

The bottom line: You extend consistent, effective levels of IT support and SLAs across your heterogeneous environment. And you implement a streamlined, cost-effective Integrated Support solution that delivers the essential value-added services your business requires.

Assessments

Continuous service improvement is central to HP's support philosophy. With Integrated Support, you can expect service quality to rise as we introduce IT Infrastructure Library (ITIL) best practices for IT Service Management (ITSM) into your environment. HP's comprehensive assessment portfolio provides a full spectrum of capabilities to measure improvements in service quality. These include industry-leading availability, security, ITSM, and agility assessments. HP Services professionals work with your people to select the appropriate mix of assessment services for your business and technology needs.

At the outset, your HP Services Delivery Manager ensures that a service quality baseline is established through an impartial evaluation by specialist third-party consultants. As service quality increases and your business needs evolve, assessments can be used as a first step in driving improvements into more IT service areas, as well as to substantiate your gains in service quality over time.