Single-contract simplicity for multivendor, multi-technology support
Servicing heterogeneous computing environments has typically meant managing multiple vendors, support contracts, service levels, delivery procedures, and invoicing schedules. But it doesn't have to be that way. Integrated Support lets you cut through this costly, time-consuming complexity by consolidating responsibility for vendor management and service delivery with HP.
Through Integrated Support, you can cover your entire multivendor, multi-technology environment with one service contract from one vendor delivering one high standard of service organized around your unique business solutions. So you can eliminate the burdens of managing multiple contracts and vendor invoices. You can reduce your administrative expenses. And you can free your staff to focus on strategic business objectives.
Integrated Support gives you a single point of contact, ownership, and accountability for consistent service levels, outcomes, management activities, and geographic coverages. HP Services takes responsibility for resolving all support service problems, achieving agreed-upon service-level metrics, and helping maximize your satisfaction with every aspect of your support.
Streamlined contract management
Initially, HP works with you to complete a full contract assessment and inventory, applying industry best practices and benchmarks. Then, as our Integrated Support relationship develops, your support service contracts are reexamined, aggregated, consolidated, and, if appropriate, renegotiated. The result: you have the right number of sub-contracts, with the right service providers for your needs, at the right price - all managed at the aggregate level by experienced HP Services professionals.
As changes occur during the term of your agreement - such as items moved, added, or removed from your environment - we make sure your agreement is proactively updated via a contract variation process.
Our proven contract management experience helps you realize a better return on IT. And our global buying power and long-standing alliances with leading equipment and service providers help keep your overall support costs low.
Assigned Delivery Manager
Your single support interface is an HP multivendor Delivery Manager who uses a combination of background alliance management, proven quality improvement methodologies, and IT Infrastructure Library (ITIL)-compliant processes to help you receive the best possible service experience.
You can count on this highly trained support specialist for SLA performance reviews and reporting, oversight of contract updates such as equipment inventory adds and changes, escalation management, end-user/vendor liaison, vendor invoice consolidation and variation reporting, user satisfaction measurement, and more.
Support delivery plan
Your assigned Delivery Manager works closely with you to develop an integrated support delivery plan suited to your environment's specific needs and documenting all the details of your Integrated Support arrangements. This enables a consistent level of communication and knowledge across your organization on service expectations, vendor contract details, and escalation and call-logging issues.
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