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Integrated Support

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News

»  Weyerhaeuser Company Selects HP for Global IT Services Deal
»  Anglo American Selects BT HP Alliance to Outsource IT, Connectivity and Voice Services
»  HP and CIBC Extend Technology Outsourcing Agreement
»  More Than 500 Customers Worldwide Now Call on HP for Flexible Support Management Services
»  HP Ranked Among World's Ten Best for Online Support
»  HP and America Online Broaden Relationship Through Three-year Technology Services Management Contract
»  HP Leads in Information Technology Support Services Revenue Worldwide in 2003
»  HP Integrated Support - A single point of contact, ownership, and accountability (pdf)
»  HP Integrated Support helps cut complexity and cost of managing heterogeneous IT environments (pdf)

Features

»  Helping AOL adapt - America Online looks to HP Integrated Support for enhanced business agility
»  Simplifying multi-vendor management - HP Integrated Support helps align business and IT for agility and adaptability

Case studies

»  Boral Limited

Related information

»  ITIL Version 3 Frequently Asked Questions (pdf)
»  Automation - delivering intelligent IT control (pdf)
»  HP Infrastructure Asset and Service Assessment brochure (pdf)
»  HP Integrated Support Services Brochure (pdf)
»  HP IT Asset Management brochure  (pdf)
»  HP Support Access reference guide (PDF)

Related links

»  HP Total Care services
»  Design & Implementation Services for SAP
»  Outsourcing Journal: One Throat to Choke - a single point of support management
»  HP Integrated Support Services video: Simplify multivendor IT support
»  CNET News - HP extends services deal with AOL
»  Internetnews.com - HP wins AOL support bid

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Integrated Support
Support Service Alignment
» Contract Consolidation
» Service Level Design & Assessment Consulting
» Technical Consulting & Training
» Change/Transformation Planning
» Mission Critical Process Consulting
Support Service Management
» Vendor & Service Level Management
» Inventory & Asset Management
» Performance Reporting
Support Service Operations
» Environment Support - Reactive & Proactive Services
» Call Management & User Helpdesk Services

Related services
»  Software Licensing & Management
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